Customer Service Advisor
- Recruiter
- Pontoon
- Location
- Chester
- Salary
- 9.62 - 10.58 GBP Hourly
- Posted
- 19 Jul 2017
- Closes
- 26 Jul 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Contract
- Hours
- Full Time
MBNA Customer Service Advisor
You will be working in MBNA's Customer Services department handling a large variety of inbound calls from our Credit Card customers. Calls range from simple questions to more complex queries and you will have the opportunity to find a resolution by offering the appropriate services, products and benefits to the customer.
Qualities and Experience:
- Customer focused and Excellent communicator
- Good telephone manner
- Computer Literate
- Punctual
- Ability to work well under pressure within a fast paced environment
Benefits:
- On-site subsidised restaurant
- On site subsidised coffee bar
- Full Training for the role plus the opportunity to learn and develop other skills
- On site sports facility with access to a full size football pitch, squash courts, fully equipped gym, tennis courts and basketball court
- Free on-site secure staff parking
- 33 days Paid Annual Leave (inclusive of Bank Holidays)
- The potential to be made a permanent MBNA employee based on a performance and eligibility criteria
Pay:
GBP9.62 p/h for shifts starting between 7.45am and 11.00am
GBP10.58 p/h for shifts starting after 11am
Location:
MBNA's Chester campus is part of the beautifully-landscaped Chester Business Park, nestled in the Cheshire countryside, and with easy access to the North West, including Liverpool, Manchester and North Wales
Hours:
15 week rota with an average of 35 hours per week over 7 days
Earliest start 7.45am, Latest finish 22:15
Please note: Any successful candidates will need to consent to a background screening check being completed prior to starting the assignment. Due to the nature of the training, holidays in the first 8 weeks are subject to approval.
Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.