Project Support Office Team Leader

£19,000 - £22,000 per annum
19 Jul 2017
16 Aug 2017
Contract Type
Full Time

We have a new exciting opportunity, not to be missed! At ITS Technology Group we are currently looking for a Project Support Office Team Leader to join our expanding team based in Chester/Welshpool. The successful candidate will join us on a full time, permanent basis and will receive a competitive salary of £19,000 - £22,000 per annum.

At ITS Technology Group (ITS) we provide faster internet, proactive IT managed and telephony services for hard to reach rural and urban businesses, communities and regions; enabling them to take advantage of the benefits that superfast connectivity and lower cost of ownership technologies create.

The #1 Independent Provider of world class connectivity in the UK

This is our vision of where we will be at the end of the next 3 years. We are a fast growing technology SME on an exponential growth trajectory, with forecast growth in excess of 50% per annum offering significant opportunities for career enhancement.

About the Project Support Office Team Leader role:

This role will suit candidates who wish to pursue a career in Technical and Project Support administration. The PSO team is the central hub in ITS operations working in a busy Project Support environment you will be required provide back office support and coordination for the business throughout the lifecycle of an opportunity into live delivery.

Key responsibilities as our Project Support Office Team Leader:


- Managing the Day to Day activities of the Project Support Office Team

- Maintaining a preferred purchasing supplier list / Credit accounts and pricing

- Procurement management and ordering

- Dealing with all Residential sales enquiries through to implementation

- Resource scheduling of the engineering teams BAU requests and Maintenance

- Maintaining vehicle and driver logs

- First port of call for all Customer services

- The creation and design of engineering Work Packs

- Outbound Customer Service Calls post implementation

- General Administrative activities to support the business

- Resource scheduling of the engineering teams BAU requests and Maintenance

- Acting as a “buddy” for Project Managers on major projects ensuring that the administration, coordination and ordering of the projects are successful

- Providing a bolster support service to the service desk during major outages and resource challenges


- Creating heat maps and KMZ files

- Maintaining ITS network technical documentation

- Supporting the TDA department for BAU design requirements

- Management cover for PSO manager

- Internal team escalation contact

- Responsible for new product introduction and training of the PSO

What we’re looking for in our Project Support Office Team Leader:

- Advanced Microsoft Office skills

- Enthusiastic and highly motivated

- Strong analysis, organisation and planning skills are required as is the ability to listen effectively and communicate with Directors, Project Managers and Team Members

- Excellent communication skills (written and verbal), able to liaise and interact with senior management, technical teams and customers

- Effectively apply methodology, standards and best practice

- Willingness and ability to quickly learn complex concepts

- Ability to listen, empathise and gain customer confidence

- Full & Valid UK Driving License

ITS Technology Group is an agile, creative and entrepreneurial company and is always on the lookout for talented people who are passionate and hard-working. Our high-growth strategy allows direct access to the senior management team on a daily basis where commitment and dedication is readily rewarded with career development opportunities.

Above all we work together and have fun to help each make a success of everything that we do.

So if this sounds like the perfect opportunity for you and you’d like to join us as our new Project Support Office Team Leader then please click ‘apply’ today – don’t miss out, we’d love to hear with you!