Senior Business Change Lead
- Recruiter
- Vodafone Limited
- Location
- Newbury
- Salary
- Competitive
- Posted
- 18 Jul 2017
- Closes
- 02 Aug 2017
- Sectors
- Business Opportunities
- Contract Type
- Permanent
- Hours
- Full Time
Joining Vodafone is more than a job, what we do matters. We don't just carry minutes, texts and data - we carry people's lives. And that's a huge responsibility. If you think for a minute about the people you rely on.the likelihood is they rely on us
Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love
And what's it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.
About Enterprise
There's never been a more exciting time to join our Enterprise team. Following our integration of one of the UK's largest Fixed Network capabilities into our portfolio, Vodafone is now able to offer Enterprise customers access to the industry's only directly provided fixed and mobile communications service. We're providing a blueprint to revolutionise how our customers use voice, messaging, data and fixed-line solutions. Using this technology, in conjunction with our consultancy skills, our customers can find 'Better Ways of Working', which is at the heart of everything we do.
About the role
The Kona programme is leading the end to end transformation of the UK fixed line Enterprise business, investing GBP300m over 4 years to engage and migrate all legacy customers to our Redstream network and managing the rationalisation of our legacy estate and associated activities, whilst simplifying and transforming our end to end processes to achieve a step change in customer experience and our cost base. The Senior Change lead is responsible for leading the definition and implementation of change for all fixed line customers and internal business changes.
The role will be much wider than this and you will also be responsible for:
* Support effective investment of GBP300m with the delivery of benefits to achieve a payback of 6 years, with most benefits being delivered within 4 years. Includes the protection of 70% of the legacy fixed line Enterprise revenue and realising the growth of the UK Enterprise Business (value tbc) through transformation of the experience of our customers and reputation
* Manage projects and programmes with cost, benefits and/or risk factors appropriate to grade and associated financial sign-off limits
* Responsible for designing and delivering change activities to deliver the agreed benefits
* Engagement and influence of all channel customers both directly and through account and marketing teams
To achieve the above, we are looking for some with the following skills and experience:
* Proven experience of delivering change projects and programmes from conception to completion
* Ability to manage ambiguity and work flexibly within a start-up environment
* Proven virtual team management experience
* Strong commercial understanding/acumen of business KPIs
* Experienced in producing and delivering business cases
* Experience of managing large scale complex, multi-functional, cross-organisation change teams
* Executive presence and credibility and able to command attention at Board level
Commitment from Vodafone
Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people's individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.
Customers are at the heart of everything we do and we want to make a difference to the lives of our customers, and the communities in which we live and work. We support our people to give something back to the causes that mean the most to them through helping them give time and money to the charities they love
And what's it like to work here? We have created an environment where you can look forward to coming to work and are empowered to be at your best. We offer flexibility in how you work that helps you do your job in a way that suits you, opportunities to help you grow and progress throughout your career and a choice of benefits to suit your lifestyle.
About Enterprise
There's never been a more exciting time to join our Enterprise team. Following our integration of one of the UK's largest Fixed Network capabilities into our portfolio, Vodafone is now able to offer Enterprise customers access to the industry's only directly provided fixed and mobile communications service. We're providing a blueprint to revolutionise how our customers use voice, messaging, data and fixed-line solutions. Using this technology, in conjunction with our consultancy skills, our customers can find 'Better Ways of Working', which is at the heart of everything we do.
About the role
The Kona programme is leading the end to end transformation of the UK fixed line Enterprise business, investing GBP300m over 4 years to engage and migrate all legacy customers to our Redstream network and managing the rationalisation of our legacy estate and associated activities, whilst simplifying and transforming our end to end processes to achieve a step change in customer experience and our cost base. The Senior Change lead is responsible for leading the definition and implementation of change for all fixed line customers and internal business changes.
The role will be much wider than this and you will also be responsible for:
* Support effective investment of GBP300m with the delivery of benefits to achieve a payback of 6 years, with most benefits being delivered within 4 years. Includes the protection of 70% of the legacy fixed line Enterprise revenue and realising the growth of the UK Enterprise Business (value tbc) through transformation of the experience of our customers and reputation
* Manage projects and programmes with cost, benefits and/or risk factors appropriate to grade and associated financial sign-off limits
* Responsible for designing and delivering change activities to deliver the agreed benefits
* Engagement and influence of all channel customers both directly and through account and marketing teams
To achieve the above, we are looking for some with the following skills and experience:
* Proven experience of delivering change projects and programmes from conception to completion
* Ability to manage ambiguity and work flexibly within a start-up environment
* Proven virtual team management experience
* Strong commercial understanding/acumen of business KPIs
* Experienced in producing and delivering business cases
* Experience of managing large scale complex, multi-functional, cross-organisation change teams
* Executive presence and credibility and able to command attention at Board level
Commitment from Vodafone
Vodafone is committed to attracting, developing and retaining the very best people by offering a flexible, motivating and inclusive workplace in which talent is truly recognised, developed and rewarded. We believe that diversity plays an important role in the success of our business and we are committed to creating an inclusive work environment which respects, values, celebrates and makes the most of people's individual differences - we are not only multinational but multicultural too. At Vodafone you will have access to our excellent flexible benefits programme that you would expect from any global company.