Field Support Engineer

Field Support Engineer / Field Engineer / 2nd Line Support / 2nd Line Support Engineer / Technician / IT

Field Support Engineer with excellent technical skills and a Full UK Driving License is needed for our client, an IT company delivering world class hosted IT and telecoms solutions as a one-stop shop for companies of all sizes, tailoring their services for their customers. This role is based in Wincester.

They are currently expanding and looking for an enthusiastic individual to join them as a 2nd Line Field Support Engineer. The appropriate candidate will need to be able to deal with a large user base and be able to multi task whilst working under pressure.

Responsibilities:

• 2nd line support to the business with regards to all IT related issues
• Providing a point of escalation, on a technical level from 1st line - 2nd line support
• Retain ownership of incidents end to end until the issue is resolved
• Responsible for liaison with members of the first line team to ensure that they are kept up-to-date on relevant issues
• Responsible for working within Service Level Agreement (SLA) guidelines
• Proven commercial experience providing 1st / 2nd Line Support

Technical Skills:

• Ability to diagnose problems experienced on desktop/portable machines in order to determine whether they are related to hardware, software, data, network issues or a combination of these issues
• Windows 7 & 10 skills
• Working knowledge of Outlook and Exchange email
• Excellent knowledge and experience of desktop applications
• A good understanding of network technologies such as VLANS, WINS/DHCP, DNS, firewall and port forwarding etc
• Understanding of networking topologies - LAN and WAN
• Experience of cloud and VOIP technologies an advantage but full training will be given
• Network support. Installation of Cat5, routers, switches, broadband and IP configuration, VoIP. Small to medium size

Personal Attributes:

• Full UK Driving License
• Excellent communication skills and a positive friendly attitude
• Excellent customer service & interpersonal skills
• Service driven with a solid understanding of the need for procedures, practices and standards for use within a service desk role
• Excellent customer facing skills
• Calm under pressure
• Ability to work alone and as part of a team, good time management essential
• Have a "can do" pro-active attitude
• Strong written and verbal communication skills
• Flexible, adaptable, able to switch easily from one task to another
• Exceptional problem solving skills

Salary: £19,500 - £30,500

Benefits: Healthcare and Pension

Please forward your CV for immediate consideration.