Outbound Sales Advisers x 15 - Plus Bonus(Immediate Interview)
Working with a marketing leading global business, Search Consultancy are seeking both customer service complaints and outbound sales.
The ideal candidates should have a flair for delivering a high calibre of customer care, and have a strong willingness to overcome people's objections while leaving every caller satisfied.
Role (you will):
Investigate to resolving customer complaints and enquiries via telephone, in writing or email
Clarify customer needs, investigate and assume personal responsibility for customers complaints of all types of enquiries liaising with external parties and other parts of the business where necessary
Make outbound calls to customers to discuss the complaint issues and offer a resolution.
Communicate with customers and third party organisations to address issues raised within complaints and identify the root causes associated with them.
Delivering a superior level of customer service
Demonstrate customer and commercial focus at all times with a clear understanding of how the daily activities impacts on the ability to deliver quality customer service, reduce customer complaints and promote the brand.
Keep customers informed throughout the complaints process to full resolution to enhance overall customer satisfaction
Respond to emails and letters from customers who have a general enquiry / complaint about their account.
Skills and experience
Previous customer service skills with complaint handling experience.
Excellent communication skills, both verbal and written.
A passion for excellent customer service.
Previous experience of solving problems for customers and ability to make decisions effectively.
Ability to work under pressure and to deadlines.
Previous experience of working in the energy industry (desirable).
Hours:
Part Time Monday - Friday between the hours of 5pm to 9pm
Full Time Monday - Friday between the hours of 1pm to 9pm
Pay Rate:
GBP7.95ph + Bonus
You must pass a credit check and disclosure check to be considered for this role. Holidays are limited within the first 12 weeks reviewed on a case by case basis.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age