Inbound Telesales
Are you looking for an energetic and rewarding career? Our client is looking Customer Service Agents to join their team . Our client has a fantastic reputation in the market and really supports their staff with their own personal development.
Your duties will include:
* Speaking to their customers on the telephone requires an exceptional level of service
* You will be required to ensure that every customer interaction has a positive outcome - so making sure you do the right thing for our customers is paramount to their success.
*Whether you're supplying them with account information or processing an request, you'll need to think about the bigger picture for the customer and how you can help them more.
*Discussing other products or services that may benefit the client and give them an opportunity to discuss these needs further with a colleague.
*It's a challenging but supportive environment and they will provide you with all the training you'll need to.
*Cultures/Values: Confident, willingness to learn, process driven.
*Competencies: Excellent verbal and written communication skills, ability to make & explain decisions. clearly, computer literate.
*Experience: Customer service experience is desirable.
This is potentially a TEMPORARY opportunity, however in some cases candidates have been offered a permanent opportunity
This is a 35-hour week with flexible shifts falling between 6am - 10pm Monday- Sunday.
(For example, 6am-2pm, 7am-3pm, 8am-4pm or 10am-7pm, 12-8pm or 2-10pm)
Candidates can expect to work 8 in 12 weekends on average but shifts are provided with 12 weeks' notice.
*The working hours for the initial training period will be 9am-5pm Mon-Fri. NO HOLIDAY CAN BE TAKEN IN THE FIRST 6 WEEKS OF STARTING DUE TO ESSENTIAL TRAINING THAT CANNOT BE MISSED.
Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
Your duties will include:
* Speaking to their customers on the telephone requires an exceptional level of service
* You will be required to ensure that every customer interaction has a positive outcome - so making sure you do the right thing for our customers is paramount to their success.
*Whether you're supplying them with account information or processing an request, you'll need to think about the bigger picture for the customer and how you can help them more.
*Discussing other products or services that may benefit the client and give them an opportunity to discuss these needs further with a colleague.
*It's a challenging but supportive environment and they will provide you with all the training you'll need to.
*Cultures/Values: Confident, willingness to learn, process driven.
*Competencies: Excellent verbal and written communication skills, ability to make & explain decisions. clearly, computer literate.
*Experience: Customer service experience is desirable.
This is potentially a TEMPORARY opportunity, however in some cases candidates have been offered a permanent opportunity
This is a 35-hour week with flexible shifts falling between 6am - 10pm Monday- Sunday.
(For example, 6am-2pm, 7am-3pm, 8am-4pm or 10am-7pm, 12-8pm or 2-10pm)
Candidates can expect to work 8 in 12 weekends on average but shifts are provided with 12 weeks' notice.
*The working hours for the initial training period will be 9am-5pm Mon-Fri. NO HOLIDAY CAN BE TAKEN IN THE FIRST 6 WEEKS OF STARTING DUE TO ESSENTIAL TRAINING THAT CANNOT BE MISSED.
Adecco is acting as an Employment Business in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.