Datacentre Services Manager

An overview of the opportunity...

We are looking for a Datacentre Services Manager with exceptional communication skills, who will be responsible for managing the day to day Datacentre activities.

You will be accountable for the hardware and services that run within this environment, therefore ensuring that any technical matters are resolved promptly. You will be required to work closely with our Hosted Services Manager, so teamwork and outstanding interpersonal skills are essential. Managing our customer expectations and providing robust technical solutions, will ensure our customers are given the level of service expected of a reputable 40 year business.

So, if you’re ready for a challenge and looking for career development and progression then please keep scrolling down.

Key Responsibilities…

• Vendor relationship management
• Budgetary control
• Spend justification
• Licence management
• Audit responsibility
• Best practice process management
• Overall responsibility for service uptime
• Out of hours management escalation
• Security / patching policy management
• Planning of moves, changes, hardware refresh and expansion
• Coordination of installation / adoption of new services
• Development of procedures and processes in conjunction with the Hosted Services Manager.
• Responsibility for the maintenance / development of our business continuity plan

What you should expect…

The position is a hands-on technical management role, whereby you will be the go to person and proactively react to any potential customer downtime.

Whilst we will provide you with full training on our systems and processes, you will be an experienced technical IT Manager who is both familiar with, and enjoys a busy and varied environment, where two days are never the same. 

Who you will be working with...

You’ll become a very important part of our business, where teamwork is essential. You will work alongside our Technical and Hosted teams ensuring that we not only manage our customers, but deliver the level of service we are reputed for.

The ideal candidate...

• Well organised and motivated
• Outstanding communicator
• Customer centric approach
• Commercial awareness
• Ability to troubleshoot IT technical problems
• Extensive hardware & server knowledge
• Desire to learn new products and technologies

In return...

• Attractive salary package, dependent on experience
• Company vehicle
• Company laptop
• Mobile phone
• 25 days Holiday plus 8 statutory bank holidays
• Private healthcare
• Company pension scheme
• Childcare voucher scheme
• Free on-site parking
• Development opportunities
• 38.25 hours per week (Monday to Friday)

Next steps...

We’re open to applications from individuals with the willingness to learn, excellent communication skills and a passion for our products.