Operations Manager

An operations manager is a senior role which involves overseeing the production of the provision of services. It is to make sure an organisation is running as well as it possibly can, with a smooth efficient service that meets the expectations and needs of customers, and senior management.

This role plays a vital role in ensuring that the day-to-day operations of a business run smoothly. They are responsible for ensuring that effective methods are put into place so that the company of employment runs to its maximum productivity.

The job holder will be expected to harness a working environment which encourages team work, energy and creativity. To achieve this, they should have strong leadership and excellent problem-solving skills along with good communication skills.

This role requires someone with the ability to think on their feet and make quick decisions with little hesitation.

Responsibilities:
- Handling the logistics of the organisation, including company mobiles, cars, insurance etc.
- Preparing budgets and inventories
- Management of a small administration team
- Reading and writing reports
- Planning and controlling change
- Researching new technologies and alternative methods of efficiency
- Presenting findings to stakeholders
- Managing various IT platforms, such as an MIS system
- Training and supervising new employees and tracking and measuring staff performance
- Office management tasks

Skills
- Performs well under pressure
- Time management
- Passion for people, processes and systems
- Multi-tasking
- Understanding apprenticeships
- Communication and interpersonal skills
- Computer skills and business planning software e.g. produce charts/reports
- Leadership and motivation skills

Experience
- Previous experience in an office management role
- A knowledge of apprenticeship programmes and government funding
- A knowledge of financial services is preferred but not essential

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