Production Support Engineer (SQL), SAP Fieldglass, Waterloo, United Ki
- Recruiter
- SAP
- Location
- London
- Salary
- Competitive
- Posted
- 06 Jul 2017
- Closes
- 30 Jul 2017
- Sectors
- Education & Teaching, Support
- Contract Type
- Permanent
- Hours
- Full Time
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device - SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
SAP Fieldglass was "born cloud" and are considered one of the forerunners of today's highly successful cloud delivery model. We provides a cloud-based Vendor Management System (VMS) to manage contingent workforce and services procurement programs. More than 300 customers leverage the Fieldglass solution to gain visibility into their external workforces, including contingent labor, services managed through Statements of Work and independent contractors while optimizing spend, quality, compliance and efficiency. With an open, collaborative culture and an entrepreneurial spirit, Fieldglass is growing rapidly in the UK and is keen to hire those with a can-do attitude to help keep us at the top of our industry!
SAP Fieldglass Team are seeking a Production Support Engineer to provide back end/technical support for all users of the Fieldglass application, our proprietary services procurement application. The successful candidate must have experience actively utilizing SQL, preferably T-SQL, on a day to day basis to resolve issues. Responsibilities include:
Provide exceptional support to internal teams in regards to any system issues that have been escalated to the Production Engineer Team in accordance to Service Level Agreements Collect, analyze and work to provide solutions for projects, client/partner initiatives, day to day issues and other related responsibilities Properly document results of analysis and obtain internal team and external clients/partners' sign-off on solutions and/or processes Serve as a liaison between the Development team, QA team, DBA's and Professional Services Conducting training sessions for internal teams and clients/partners via web and in person Become an expert in all facets of the Fieldglass' proprietary services procurement application Participate on special projects and teams when required Develop documentation when required Take part in meetings with clients' technical personnel as required Demonstrate an ability to be productive with minimal supervision, have a focus on service and the foresight to understand future impacts current changes may have on the Fieldglass application and/or clients' business processes
We're Looking For:
3+ years of relevant work experience demonstrating a high level of knowledge of SQL, preferably T-SQL, proven troubleshooting skills and ability to work with minimal supervision Must have experience and high proficiency in SQL scripting, queries, ad hoc reports are required. Knowledge of Java code beneficial Knowledge VB for Excel Macros beneficial Client facing experience a plus Staffing Industry knowledge/experience helpful Proficiency with MS Excel, Access, Word and PowerPoint is required Must show strong analytical skills and have the ability to translate business requirements into technical solutions Outstanding interpersonal skills (both oral & written) and the ability to work closely with business and technical teams of all skill levels is required (must be an effective communicator) Candidates must have the ability to react to customer needs and requests, through issue tracking Clearly set priorities quickly, adjust to client driven changes, firmly commit to tasks and meeting deadlines Must show an ability to apply problem-solving techniques to application, environment, and to data issues Results-oriented, self-motivated, and organized while demonstrating the ability to balance multiple priorities simultaneously. Solid work ethic and dedication to producing high quality accurate work BA/BS in Business, MIS, Computer Science or equivalent industry work experience
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Salary: . Date posted: 05/05/2017