CRM Development Manager Marketing Cloud

You'll love your career at Nuffield Health. Our unique approach to connected healthcare brings great advantages to our members and patients. And it creates amazing opportunities for you to find professional fulfilment. Across hospitals, Fitness and Wellbeing Clubs, and specialist services, we offer total, personalised health and wellbeing. What's more, as Britain's largest not for profit healthcare provider, we invest every penny in services and staff. So we offer more time and scope for you to make a difference. We'll bring out the specialist in you.

Working as part of the Customer Development CRM team, this role is to support the delivery of the strategic ambitions of Nuffield Health around CRM. Working for the Head of CRM and in conjunction with a senior Programme Manager this role will take hands on responsibility for delivering the projects and development programme which drive forward our CRM strategy.

• To own the delivery of projects within the CRM programme of work to achieve the strategic and financial aims of Nuffield Health.
• Working with Head of CRM to deliver careful and cleverly planned use of Capex and Opex
• Provide pro-active support to staff up until the time of project sign off, utilising the relationships built during projects to provide re-assurance and to ensure co-operation with the delivery and promotion of CRM
• Own a programme of incrementally development of existing CRM systems to align with the needs of customers and wider stakeholders
• Identification, definition and management of appropriate and dynamic change management plans, communications, and training strategies for small and large CRM projects
• Provide a consultative approach with the ability to identify and provide solutions to business queries and assess operational constraints whilst creating the right environment for change
• Work with sponsors and key stakeholders to identify change barriers and devise strategies to overcome the barriers

Experience

• Focus on passion for delivering improvements to the Nuffield Health customer journey in particular through the use of technology
• Working experience and knowledge at an SLT, senior level of effective communication strategies in support of change initiatives
• 3 years plus experience in a senior role
• Focus on passion for delivering improvements to the Nuffield Health customer journey
• Possesses excellent oral and written communication skills with the ability to facilitate large groups
• Ability to work independently, learn quickly and think creatively
• Team player with strong interpersonal skills and ability to take a leadership role when necessary
• Detail-oriented individual with the ability to quickly assimilate and apply new concepts, business models, and technologies

We want you to be the best you can be. So we promise to support you with training, career development and our unique health and wellbeing focused benefits package. This includes free membership of your local Fitness and Wellbeing Club, physiotherapy services and an annual health assessment, as well as a range of lifestyle and financial wellbeing benefits. We want to help you live well and get the balance right in life, so we'll give you 25 days' holiday in your first years here - and we'll reward you with more annual leave for building your career with us.

Ready to bring out the specialist in you?

Our location

Our Support Centre is based in Epsom, Surrey. We are 20-30 minutes on a train from Central London and are easily commutable from Surrey & Sussex. We also accommodate flexible working hours including the ability to work from home 1 day per week

Benefits

At Nuffield Health Contact Centre you'll enjoy working with a variety of different people both over the phone and within the centre. In addition to our excellent benefits which include our gyms and private healthcare, there are opportunities within the Contact Centre to progress through Nuffield Health through our Advance Training Programme. You will be working in a supportive environment where training is considered a priority for career development.