Technical Support Assistant
- Recruiter
- Bath Spa University
- Location
- Bath, Somerset
- Salary
- £18,412 - £20624 per annum
- Posted
- 12 Jul 2017
- Closes
- 23 Jul 2017
- Sectors
- Education & Teaching
- Contract Type
- Permanent
- Hours
- Full Time
Post Title: Technical Support Assistant
Academic Unit/Department: Institute for Education
Location: Culverhay & Newton Park
Line Manager: Head of Technical Support
Rate of Pay: £18,412 - £20624 per annum
Contract: Permanent
Hours: 37 hours per week
Ref: 07/17/1673
Closing Date: 12 midnight GMT, 23 July 2017
Interview Date: Week commencing 7 August 2017
About us
At Bath Spa University we work with one clear vision: to be a leading university in creativity, culture and enterprise. As the fifth largest employer in Bath and North East Somerset, we’re really bringing our local talent out on a global scale. With ever growing student numbers, it’s important for an expansion in our infrastructure and cherished buildings and landscapes. Transforming the lives of our socially engaged global students starts with making sure that our people, people like you, are engaged, empowered and feel valued for the hard work they do. And that’s where you come in.
The Bath Spa Institute for Education is a place where Bath Spa teachers, classroom teachers, education practitioners, academics, and everyone interested in education comes together in a community of research and practice.
We know a lot about education at Bath Spa because we have been educating teachers and other education professionals since the 1940s. Our educationalists and teachers work in classroom settings across the world, providing the highest quality teaching and research to children and young people. Our research is focused on making a real difference, practical, applied and led by schools and teachers. We are using the latest technologies to create our Institute for Education, bringing together practitioners, educationalists, classroom teachers, governors with leading edge researchers to look at what really works in schools.
About the role:
You will be working as part of a 7 person support team, primarily based at our Culverhay satellite campus. We are looking for a candidate with a broad based skill set to facilitate curriculum support requirements in accordance with timetabled meetings, seminars, events and teaching sessions. Our PGCE courses will be located at both our Culverhay & Newton Park campuses, so it is important that you have access to your own transport as travelling to satellite locations will be a requirement of this role.
Your duties will cover a wide range of skills, such as: curriculum and resource support of teaching rooms, Common room & offices, preparing & installing apparatus, equipment & resources, supporting AV /IT peripherals and front of house teaching equipment, carrying out routine maintenance, troubleshooting machinery & software, adhering to correct storage & disposal of resources & materials. Producing & monitoring Risk Assessments, Health and Safety COSHH documentation (including the correct use and disposal of regulated/hazardous materials), stock procurement (where you will be required to source competitive prices, meet a set budget and liaise with suppliers and or contractors).
The role is diverse and covers many disciplines and preparatory techniques, the successful candidate will need to demonstrate knowledge of curriculum support, ideally having previously worked within a school environment.
The successful candidate will also be responsible for the general support of AV/ICT equipment (Hardware & Software) and the support of teaching spaces for the Institute for Education. All team members set up equipment for lectures and seminars and loan equipment to staff and students. You will need to be confident in the use of Laptops, iPads, Swivl Cameras & Interactive Whiteboards, using software such as Network Sentry, Apple OSi, Windows updates & Camtasia, have the ability to troubleshoot technical problems, and demonstrate the use of equipment to staff and students.
You will also be involved in the general running of the technician’s office, where you will respond to emails and telephone enquiries and book Work Management requests. The team produce documentation via Google Docs & populate a team calendar, to monitor workflow & generic support requests. You will also complete general office duties, like AV/IT equipment maintenance, the inventory of stock, and maintain photocopiers.
About you:
The successful candidate will need to be resourceful, adaptable, with excellent organizational, time management & interpersonal skills. This role demands periods of intensive support so the successful candidate will need to demonstrate their ability to be reactive and flexible, responding to the drive of the teaching demands. This will require a confident and skilled candidate, who is able to adapt to lone & team working environments with multi-disciplinary teaching content.
To maintain staff resilience in the team, you will also be required to work at our Newton park campus, covering team duties when staff are on Annual or Flexi Leave, or absent due to sickness, therefore we will require the successful candidate to have access to their own vehicle, so they are able to work at both locations.
How to apply
For further information or to apply on-line please click apply. Please note that CVs will not be considered and those included with application forms will be removed.
We offer excellent facilities and benefits to our staff. These include a nursery, childcare vouchers, pension scheme, flexible working practices, an employee assistance programme, and family-friendly policies
We value a diverse workforce and welcome applications from all sections of the community