Customer Care Advisor - Warrington
Customer Care Advisor - Warrington
Salary: GBP17-17.5k
Key words: Customer Care, Customer Service, Call centre, Logistics, Freight, Courier, Parcel
Our Clients is one of the UK`s premier parcel and carrier management companies who have partnerships with the UK`s top carriers and provide an enhanced delivery service through the use of state of the art technology and proactive customer care team.
An exciting opportunity has arisen for a Customer Care Advisor to join the team in Warrington. The suitable candidate must be self-driven, results orientated, a good communicator and be able to work on own initiative. They will be dealing with high volumes of calls and emails that the Customer Service team receive on a daily basis.
Daily Duties:
Call Handling within timeframes set out within the KPI`s;
Action of emails in a prompt manner in timeframes set out within the KPI`s;
Booking of collections; tracking of collections; within the timeframes set out in the KPI`s;
Raising tickets in the agreed timeframes set out in the KPI`s;
Resolving tickets in the agreed timeframes set out in the KPI`s;
Tracking of consignments;
Ensures that the company satisfies both its internal and external customer needs;
Pass all customer complaints and escalations to the Customer Services Manager in a prompt manner;
Communicating courteously with internal and external customers by telephone and email;
Skills & Experience required:
Experience within a customer service/call centre environment
Ability to communicate and influence suppliers to deliver a premium service
Must have strong Customer Service Skills
Good level of English & Maths
Good IT skills - Outlook, Word, Excel
Strong written and communication skills
Experience in the parcel industry is desirable but not essential
To be considered for this role, please apply with a copy of your updated CV and covering letter.
Key words: Customer Care, Customer Service, Call centre, Logistics, Freight, Courier, Parcel
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003
Salary: GBP17-17.5k
Key words: Customer Care, Customer Service, Call centre, Logistics, Freight, Courier, Parcel
Our Clients is one of the UK`s premier parcel and carrier management companies who have partnerships with the UK`s top carriers and provide an enhanced delivery service through the use of state of the art technology and proactive customer care team.
An exciting opportunity has arisen for a Customer Care Advisor to join the team in Warrington. The suitable candidate must be self-driven, results orientated, a good communicator and be able to work on own initiative. They will be dealing with high volumes of calls and emails that the Customer Service team receive on a daily basis.
Daily Duties:
Call Handling within timeframes set out within the KPI`s;
Action of emails in a prompt manner in timeframes set out within the KPI`s;
Booking of collections; tracking of collections; within the timeframes set out in the KPI`s;
Raising tickets in the agreed timeframes set out in the KPI`s;
Resolving tickets in the agreed timeframes set out in the KPI`s;
Tracking of consignments;
Ensures that the company satisfies both its internal and external customer needs;
Pass all customer complaints and escalations to the Customer Services Manager in a prompt manner;
Communicating courteously with internal and external customers by telephone and email;
Skills & Experience required:
Experience within a customer service/call centre environment
Ability to communicate and influence suppliers to deliver a premium service
Must have strong Customer Service Skills
Good level of English & Maths
Good IT skills - Outlook, Word, Excel
Strong written and communication skills
Experience in the parcel industry is desirable but not essential
To be considered for this role, please apply with a copy of your updated CV and covering letter.
Key words: Customer Care, Customer Service, Call centre, Logistics, Freight, Courier, Parcel
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003