Client Service Executive
- Recruiter
- Barclays
- Location
- Newcastle Upon Tyne
- Salary
- Competitive
- Posted
- 12 Jul 2017
- Closes
- 26 Jul 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Client Service Executive
As a Barclays Client Service Executive, you'll play a highly visible role in our client services team. You'll be a key contact for a portfolio of large corporate clients, delivering an excellent service by carrying out transactions and dealing with queries and potential issues smoothly and efficiently. It's all about building meaningful relationships with your clients, anticipating their complex needs and making sure we meet them, and to make that happen, you'll be given all the tools and training you need to progress your career.
About us:
Corporate Client Service is at the heart of our ability to provide truly world-class client journeys. Here, you'll build real relationships with our clients, using your specialist financial expertise to provide the support they need, when they need it. If you're ready to develop an in-depth understanding of our clients' unique needs, this is where you'll make your impact.
As a Client Service Executive, your main responsibilities will involve:
• Developing relationships with clients to identify their unique needs, and suggesting innovative products that are right for them
• Providing expert advice to both clients and colleagues
• Proactively seeking client feedback, reporting noteworthy trends, and identifying potential improvement plans
• Sharing newly acquired knowledge and best practices with the team, coaching, and acting as a role model for your colleagues
• Keeping up with changes to compliance and rigour procedures, along with any issues that could affect your role
As a Client Service Executive, your skills and qualifications will include:
• World-class service skills and a genuine desire to go above-and-beyond for our customers
• The ability to communicate clearly with clients, colleagues, and stakeholders at all levels
• A strong sense of commercial awareness, supported by management and leadership skills
• Proven technical and organisational abilities
• The confidence and drive to meet challenging targets while actively pursuing your own personal and professional development
The Benefits:
Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary, flexible hours and all the tools, technology and support you need to succeed. That's not all. We'll also offer you private healthcare, childcare savings, and employer discounts. All this, plus a unique company spirit that encourages people to achieve their best.
Our Culture:
All we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.
Diversity:
We will consider applications from job share applicants. At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.
Ready to apply?
There are up to five stages to our application process:
1. Application: On your application we'll ask for information like your contact details, education and work experience. You'll also be required to upload a CV, so it's a good idea to have it ready.
2. Online Assessment: We'll then ask you to complete an online assessment exercise which we will send to you via email. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail.
3. Application Review: We will review your application along with your responses to the online assessment exercise. Depending on the type of role you are applying for, we may contact you to arrange a brief telephone interview to discuss your experience in more detail.
4. Interview: If your application is progressed, we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot.
5. Outcome: We will keep you updated throughout the process. If you attend an interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome.
Visit our website for tips and advice on each stage or click below to apply now.
We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.
#LI-AK1
Salary: . Date posted: 11/07/2017
As a Barclays Client Service Executive, you'll play a highly visible role in our client services team. You'll be a key contact for a portfolio of large corporate clients, delivering an excellent service by carrying out transactions and dealing with queries and potential issues smoothly and efficiently. It's all about building meaningful relationships with your clients, anticipating their complex needs and making sure we meet them, and to make that happen, you'll be given all the tools and training you need to progress your career.
About us:
Corporate Client Service is at the heart of our ability to provide truly world-class client journeys. Here, you'll build real relationships with our clients, using your specialist financial expertise to provide the support they need, when they need it. If you're ready to develop an in-depth understanding of our clients' unique needs, this is where you'll make your impact.
As a Client Service Executive, your main responsibilities will involve:
• Developing relationships with clients to identify their unique needs, and suggesting innovative products that are right for them
• Providing expert advice to both clients and colleagues
• Proactively seeking client feedback, reporting noteworthy trends, and identifying potential improvement plans
• Sharing newly acquired knowledge and best practices with the team, coaching, and acting as a role model for your colleagues
• Keeping up with changes to compliance and rigour procedures, along with any issues that could affect your role
As a Client Service Executive, your skills and qualifications will include:
• World-class service skills and a genuine desire to go above-and-beyond for our customers
• The ability to communicate clearly with clients, colleagues, and stakeholders at all levels
• A strong sense of commercial awareness, supported by management and leadership skills
• Proven technical and organisational abilities
• The confidence and drive to meet challenging targets while actively pursuing your own personal and professional development
The Benefits:
Our customers deserve the best. The same goes for our employees. That's why at Barclays you'll receive a range of benefits that include a competitive salary, flexible hours and all the tools, technology and support you need to succeed. That's not all. We'll also offer you private healthcare, childcare savings, and employer discounts. All this, plus a unique company spirit that encourages people to achieve their best.
Our Culture:
All we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.
Diversity:
We will consider applications from job share applicants. At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.
Ready to apply?
There are up to five stages to our application process:
1. Application: On your application we'll ask for information like your contact details, education and work experience. You'll also be required to upload a CV, so it's a good idea to have it ready.
2. Online Assessment: We'll then ask you to complete an online assessment exercise which we will send to you via email. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail.
3. Application Review: We will review your application along with your responses to the online assessment exercise. Depending on the type of role you are applying for, we may contact you to arrange a brief telephone interview to discuss your experience in more detail.
4. Interview: If your application is progressed, we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot.
5. Outcome: We will keep you updated throughout the process. If you attend an interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome.
Visit our website for tips and advice on each stage or click below to apply now.
We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.
#LI-AK1
Salary: . Date posted: 11/07/2017