Operations Standards & Resilience Manager
- Recruiter
- Transport for London
- Location
- London
- Salary
- Competitive
- Posted
- 11 Jul 2017
- Closes
- 03 Aug 2017
- Sectors
- Travel & Tourism
- Contract Type
- Permanent
- Hours
- Full Time
Location: Overground House, Swiss cottage
Type: 12 Month Secondment
Project Scope
As the Operations Standards and Resilience Manager will be responsible for the production and maintenance of London Overground Operations (LOO) Standards and Working Instructions as applicable to the safe operation of the East London Railway and New Cross Gate Depot. In this role you will lead the development of new Standards in response to changes to legislation, Railway Group Standards, and Network Rail Company Standards.
You will be responsible for the maintenance of emergency, contingency and business resilience plans relating to the East London Railway. The role will be the point of contact for emergency planning agencies with regard to the East London Railway and will undertake all activities associated with emergency and contingency planning
Overview of role
Lead the development of operational standards and local working procedures for the safe operation of the East London Railway, and ensure changes to operations procedures and working practices are briefed to members of the London Overground Operations Team. Control, manage and maintain the London Overground Operations Document Management System. Be responsible for briefing and management of the Operations Team in document control procedures. Lead and manage the introduction of Sharepoint within London Overground Operations. Provide guidance, support and training for team members, during the introduction and on an on-going basis. Lead and manage the creation and updating Sharepoint's intranet page for Crossrail & Overground Operations. Oversee the development and implementation of contingency arrangements to ensure LO Network Operator and Control standards of customer care and performance are maintained. Liaise with Network Rail and LOROL to formulate improvements to contingency plans in response to special events, major engineering works, severe service interruption and all seasonal preparedness activities. Liaise with Rail and external agencies, such as LFEPA and local governmental bodies. Lead and manage all operations issues relating to the safe operation of New Cross Gate Depot. Represent the operations team at Depot Working Group and be responsible for point of contact for the Fleet Managers team on operations matters. As directed by the Designated Competent Person either lead or assist with the investigation of incidents and accidents on the East London Railway and New Cross Gate Depot Be the focal point within the Operations Team for all matters relating to operational risk within London Overground. Be the custodian of the Risk Register for the operations activities.
Specific Experience Required
• You will have the ability to investigate and interpret data thoroughly and accurately, including detailed knowledge and experience with LO Headquarters Control IT systems
• Proven ability to manage people and change present cultures.
• Experience in Railway Operations Management, which must include production of Operations Standards and Working Instructions
• Sound practical experience in Health & Safety, welfare and other related matters, including Alcohol & Drugs Policies and all HR related Operational procedures
• A background in railway operations, train crew or station duties.
Key Requirement
A clear understanding of the hierarchy of Standards in a National Rail context. In depth knowledge of all procedures relating to the use of control, train crews and rolling stock. Thorough knowledge of LO and Network Rail operations, awareness of geography and train plans for LO network. Be a skilled investigator and be able to communicate effectively at differing levels inside / outside the company.
Note: Short listing is carried out on the basis of the information that you provide in this section. Please include ALL relevant information against the criteria, even if it is stated elsewhere in your application.
Application Process
Please apply using a two page CV and a two page (maximum) covering letter.
Please think carefully about the skills, knowledge and experience outlined in the job description and ensure your CV reflects the requirements of the role you are applying for.
Candidates wishing to apply for this role as a possible secondment opportunity should ensure they have approval to be released from their substantive post.
Short listing may be carried out on the basis of your answers to job-specific questions and other information that you submit.
If your application is successful, you'll have to pass pre-employment checks before joining. For example, we will check your references and qualifications, your right to work in the UK, and in some cases require a medical or Criminal Records Bureau check.
Benefits
In return for your dedication and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area and role, but may include:
• Final salary pension scheme
• Free travel for you on the TfL network
• A 75% discount on National Rail Season Ticket and interest-free loan
• Minimum of 30 days annual leave plus public holidays
• Private healthcare discounted scheme - optional
• Tax-efficient childcare payments
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers including discounted Eurostar travel
We will endeavour to give candidates as much notice as possible but some interviews/assessments will be organised at short notice and may require a degree of flexibility.
Closing date: 18th July
We reserve the right to close the application window early if we receive a high volume of suitable applications.
We aspire to be as diverse as the city we serve, and we welcome applications from all sections of the community. Salary: . Date posted: 10/07/2017
Type: 12 Month Secondment
Project Scope
As the Operations Standards and Resilience Manager will be responsible for the production and maintenance of London Overground Operations (LOO) Standards and Working Instructions as applicable to the safe operation of the East London Railway and New Cross Gate Depot. In this role you will lead the development of new Standards in response to changes to legislation, Railway Group Standards, and Network Rail Company Standards.
You will be responsible for the maintenance of emergency, contingency and business resilience plans relating to the East London Railway. The role will be the point of contact for emergency planning agencies with regard to the East London Railway and will undertake all activities associated with emergency and contingency planning
Overview of role
Lead the development of operational standards and local working procedures for the safe operation of the East London Railway, and ensure changes to operations procedures and working practices are briefed to members of the London Overground Operations Team. Control, manage and maintain the London Overground Operations Document Management System. Be responsible for briefing and management of the Operations Team in document control procedures. Lead and manage the introduction of Sharepoint within London Overground Operations. Provide guidance, support and training for team members, during the introduction and on an on-going basis. Lead and manage the creation and updating Sharepoint's intranet page for Crossrail & Overground Operations. Oversee the development and implementation of contingency arrangements to ensure LO Network Operator and Control standards of customer care and performance are maintained. Liaise with Network Rail and LOROL to formulate improvements to contingency plans in response to special events, major engineering works, severe service interruption and all seasonal preparedness activities. Liaise with Rail and external agencies, such as LFEPA and local governmental bodies. Lead and manage all operations issues relating to the safe operation of New Cross Gate Depot. Represent the operations team at Depot Working Group and be responsible for point of contact for the Fleet Managers team on operations matters. As directed by the Designated Competent Person either lead or assist with the investigation of incidents and accidents on the East London Railway and New Cross Gate Depot Be the focal point within the Operations Team for all matters relating to operational risk within London Overground. Be the custodian of the Risk Register for the operations activities.
Specific Experience Required
• You will have the ability to investigate and interpret data thoroughly and accurately, including detailed knowledge and experience with LO Headquarters Control IT systems
• Proven ability to manage people and change present cultures.
• Experience in Railway Operations Management, which must include production of Operations Standards and Working Instructions
• Sound practical experience in Health & Safety, welfare and other related matters, including Alcohol & Drugs Policies and all HR related Operational procedures
• A background in railway operations, train crew or station duties.
Key Requirement
A clear understanding of the hierarchy of Standards in a National Rail context. In depth knowledge of all procedures relating to the use of control, train crews and rolling stock. Thorough knowledge of LO and Network Rail operations, awareness of geography and train plans for LO network. Be a skilled investigator and be able to communicate effectively at differing levels inside / outside the company.
Note: Short listing is carried out on the basis of the information that you provide in this section. Please include ALL relevant information against the criteria, even if it is stated elsewhere in your application.
Application Process
Please apply using a two page CV and a two page (maximum) covering letter.
Please think carefully about the skills, knowledge and experience outlined in the job description and ensure your CV reflects the requirements of the role you are applying for.
Candidates wishing to apply for this role as a possible secondment opportunity should ensure they have approval to be released from their substantive post.
Short listing may be carried out on the basis of your answers to job-specific questions and other information that you submit.
If your application is successful, you'll have to pass pre-employment checks before joining. For example, we will check your references and qualifications, your right to work in the UK, and in some cases require a medical or Criminal Records Bureau check.
Benefits
In return for your dedication and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area and role, but may include:
• Final salary pension scheme
• Free travel for you on the TfL network
• A 75% discount on National Rail Season Ticket and interest-free loan
• Minimum of 30 days annual leave plus public holidays
• Private healthcare discounted scheme - optional
• Tax-efficient childcare payments
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers including discounted Eurostar travel
We will endeavour to give candidates as much notice as possible but some interviews/assessments will be organised at short notice and may require a degree of flexibility.
Closing date: 18th July
We reserve the right to close the application window early if we receive a high volume of suitable applications.
We aspire to be as diverse as the city we serve, and we welcome applications from all sections of the community. Salary: . Date posted: 10/07/2017