Surveyor (32047)

Job Title
Surveyor

Location
Guilford area

Salary Range
GBP28,021 to GBP36,177 Depending on Skills and experience

Closing Date
17th July, 2017

We also provide the following additional benefits:
Annual leave 25 daysPersonal Pension Plan - Personal contribution rates of 3%, 4% or 5% (UK Power Networks will make a corresponding contribution of 6%,8% or 10%)Sick leave goes up with length of service.Tax efficient benefits: cycle to work scheme, childcare vouchersSeason ticket loanOccupational Health supportSwitched On - scheme providing discount on hundreds of retailers products.Supplier discounts, such as O2, EE, Vauxhall cars, Universal tyresDiscounted access to sports and social clubsEmployee Assistance Programme.
UK Power Networks owns and maintains electricity cables and lines across London, the South East and East of England. We maintain and upgrade power equipment as well as move and connect new electricity cables.
UK Power Networks is the first company to win the prestigious Utility of the Year Award two years running and was named one of the top large companies (Sunday Times Top 30) to work for in the country for the third successive year.

Job Purpose:
We currently have an opportunity to join an exciting team in Network Operations Directorate. Surveyors are front line staff visiting customers at their premises to provide surveys/ quotations, advice and assistance. The role is to ensure that high levels of service are delivered to customers in a cost effective manner, thereby ensuring that accurate and timely quotations are delivered to customers within the guaranteed standards timescales.

Principal Accountabilities:

To provide excellent customer service by exceeding expectations in terms of quality of service and information provided.Make and keep appointments with customersProvide a detailed drawing and quotation on site for single/ three phase services, (up to 4 properties Explain to the customer the work content which UK Power Networks provide within the quoted priceDiscuss, advise and document the work to be carried out by the customerLiaise regularly with the Small Services team, including the quotation and Scheduling units, Delivery teams and Contractors, where applicable, to ensure that the work is completed to time and budgetResolve any complaints on site with customersEnsure 100% compliance
Nature and Scope:

Small Services, is positioned within Networks operations, and is managed by the Director of Network Operations. A surveyor reports directly to the Surveyor Manager, who reports to the Scheduling and delivering Manager who reports to the Head of Connection services.

As a Surveyor the job holder should be fully aligned and wholly comfortable with Group culture, Company ambitions and values.

Knowledge, Skills, Qualifications & Experience:

Essential

The ideal candidate must be able to demonstrate the points listed below.

Team Player

Flexible approachProblem solve to assist wider teamFeedback innovations and improvementsEmbrace continuous improvement and actively take part in the process of improvementIdentify and share potential issues and resolutions
Customer Service

PersonableApproachableProfessional In appearanceIn attitudePresentableGood phone mannerActive listeningConsistenteCan do attitudeEnergetic, enthusiastic, positiveProactiveCall handling training for phone and face to face
IT Skills

Microsoft office competentAbility to use a mobile device and smart phoneOpen minded to new technology and innovations
Technical

Ability to read and understand plans and maps Preferably electricalKnowledge of street worksAbility to simplify complicated scenarioDemonstrates problem solving TechnicallyPersonallyBe able to apply pricing policies to designsLook at job and be able to identify the resource and material required to complete e.g. 1 linesman, 100m ABC etc.
Organised

Time managementAbility to prioritiseAble to meet deadlinesWork autonomouslyFlexible approachWork under pressure and ability to react quickly to changes in program
Please Note:
As part of this role you may be required to undertake shifted work pattern, with evening and weekend work.
The successful applicant should also hold a full UK clean driving licence.

Desirable

Electrical engineering qualificationAn understanding of the UK Electrical NetworksCity & Guilds Street works Excavation and Reinstatement
Please Note: Candidates who are still within a probationary period must obtain the written approval of their manager, which must be submitted with their application.

Health & Safety Responsibilities

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.

Employees are responsible for ensuring they fully understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and particularly where there are legal requirements, employees are responsible for understanding those impacts and the controls they must ensure are applied.

If in doubt ask!

Salary: . Date posted: 06/07/2017