Customer Service Advisor
- Recruiter
- FLAT FEE RECRUITER
- Location
- Durham
- Salary
- £16,500 + Bonus
- Posted
- 10 Jul 2017
- Closes
- 07 Aug 2017
- Ref
- 4916
- Contact
- Applicant Services
- Contract Type
- Permanent
- Hours
- Full Time
Customer Service Advisor
Durham DH1 1JA
£16,500 + Bonus
40hrs per week covering shifts on a rota basis
Our client is one of Europe’s largest retail trade associations with over 15,000 retailers in membership throughout the UK and Ireland. They are currently recruiting for a Customer Service Advisor to join their office in Durham.
This is a great opportunity for a dynamic individual to undertake an interesting and varied role.
Customer Service Advior Key Duties
The main purpose of your role is to be the first point of contact for NFRN member queries via telephone, email and social media. Your responisibilities will also include:
• To log member queries accurately, maintain the membership database
• To take ownership of, investigate and make decisions to resolve member complaints
• Negotiate and liaise with publishers and wholesalers on the members behalf
• To identify member needs and; referring to other departments and business partners (identifying potential leads) when appropriate
• To provide support cover for the Head Office Reception and other teams when required
• Provide follow up and telemarketing calls to existing members and predetermined supplier services work as required
What kind of an employee are we looking for?
• Experience in a busy commercial environment is preferred or relevant experience combined with the right attitude is essential for this role
• Excellent IT skills – particularly Ms Word and Excel
• Capable of working both alone and as part of a team
• Enthusiastic, flexible and ability to learn quickly
• Effective time-management & prioritisation skills
• Suitable skills/experience: Helpline Advisor, CSA, Customer Service Executive, Customer Service Assistant
How to apply
If you wish to be considered for this Customer Service Advisor role click ‘apply’. You will receive an email shortly after your application - you will need to read and respond to this to complete your application.
You must be eligible to work in the UK.
Durham DH1 1JA
£16,500 + Bonus
40hrs per week covering shifts on a rota basis
Our client is one of Europe’s largest retail trade associations with over 15,000 retailers in membership throughout the UK and Ireland. They are currently recruiting for a Customer Service Advisor to join their office in Durham.
This is a great opportunity for a dynamic individual to undertake an interesting and varied role.
Customer Service Advior Key Duties
The main purpose of your role is to be the first point of contact for NFRN member queries via telephone, email and social media. Your responisibilities will also include:
• To log member queries accurately, maintain the membership database
• To take ownership of, investigate and make decisions to resolve member complaints
• Negotiate and liaise with publishers and wholesalers on the members behalf
• To identify member needs and; referring to other departments and business partners (identifying potential leads) when appropriate
• To provide support cover for the Head Office Reception and other teams when required
• Provide follow up and telemarketing calls to existing members and predetermined supplier services work as required
What kind of an employee are we looking for?
• Experience in a busy commercial environment is preferred or relevant experience combined with the right attitude is essential for this role
• Excellent IT skills – particularly Ms Word and Excel
• Capable of working both alone and as part of a team
• Enthusiastic, flexible and ability to learn quickly
• Effective time-management & prioritisation skills
• Suitable skills/experience: Helpline Advisor, CSA, Customer Service Executive, Customer Service Assistant
How to apply
If you wish to be considered for this Customer Service Advisor role click ‘apply’. You will receive an email shortly after your application - you will need to read and respond to this to complete your application.
You must be eligible to work in the UK.