Application Support Analyst

Contract Type: Permanent

Job Elements: -

• The Application Support Analyst is responsible for providing 2nd line support on specified IT systems for employees remotely, over the phone and in person.
• Responsible for maintaining systems to ensure that they operate without issues and resolving issues when they arise.
• Participating in Problem Management activities to determine root causes of incidents and developing work-around and permanent resolutions including reporting and trending
• Supplier Management: Work closely with suppliers, ensuring an appropriate technical knowledge transfer and issue resolution occurs in order to provide an overall service.
• Routine maintenance activities such as server restarts, monitoring of system / application logs and general system housekeeping activities
• Managing / participating with the full lifecycle of changes on allocated systems to ensure change requests are fulfilled according to company guidelines
• Routine patching and upgrade activities to remain vigilant and managing end-of-life risk and wider implications of required changes/updates.
• Assisting Global Infrastructure Team with Disaster Recovery testing
• Licence management
• Provide comprehensive support and end user documentation for existing systems and project implementations to improve support team knowledge and the end user experience
• Some out of hours working will be required as part of this role
• Some travel may be required as part of this role

The ideal candidate will have:

• 5 years plus IT experience in an IT support function within a regulated manufacturing environment
• Good understanding of IT technologies such as networking, Servers, desktop and adhoc application support.
• Knowledge and experience of working in cross-functional, international project environments in matrix management structure.
• Excellent customer service attitude.
• Must possess a “can do” attitude and be enthusiastic with a positive outlook.
• Detailed application knowledge of Laboratory Systems including; LabVantage LIMS , Thermo Fischer Chromeleon and Metrohm products would be a distinct advantage.
• Good knowledge of Oracle and SQL databases
• Administration knowledge of Sharepoint 2010/2013

Petrie Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.