Customer Service Advisor

We have an exciting opportunity for a Customer Service Advisor to join our team based in Thame! The role will be a full time, permanent position offering a competitive salary of £16,500 per annum plus highly competitive benefits.

We’re currently recruiting Customer Service advisors to join our brand new team for Hovis in our Contact Centre here in Thame!

Hovis Limited employs approximately 3,800 people at 10 bakeries, 6 flour mills and 2 regional distribution centres across the UK. Hovis is one of the largest bakery brands in the UK and amongst the best known food brands in the country. Hovis Limited also makes Mothers Pride, Ormo and retailer branded bakery products and supplies flour to a range of customers.

Customer Service Advisor – Role Overview

We have exciting new Customer Service roles which we need your skills and expertise to help us drive and exceed our clients expectations. As an already successful Customer Expert you will thrive from working for Hovis.

To be a part of our Contact Centre family requires a confident and professional individual who can represent High Profile Client and be the face of our business. We are looking for previous proven customer service experience; thrive on being our eyes and ears of our consumers; be efficient, accurate, have exceptional communication skills with a focussed and organised approach.

These qualities are all essential to ensure we deliver World Class Execution for our World famous clients!

Your mission if you choose to accept will be to provide an exceptional customer experience, through effectively responding to Customer enquiries through a variety of communication channels. You will work collaboratively with internal and external customers to resolve their enquiries and complaints in a skilful and professional manner ensuring a timely and qualitative resolution. You will become a product expert for the campaign and will work as part of a team as directed by your Team Leader in order to ensure that all client KPI’s are met.

Do you have Customer Service Superpowers?

- Proactive, confident and self-motivated

- Excellent customer service skills with the ability to understand the needs of the customer.

- A confident telephone manner.

- Good communication and listening skills together with the ability to liaise with other departments.

- Able to prioritise and manage work load using own initiative.

- Good keyboard skills and computer literacy are necessary together with an eye for detail.

- The ability to be a team player is also an essential quality in the role.

- Passionate about our brands!

- A ‘Foodie’ is highly desired

Customer Service Advisor – Working Hours

Monday to Friday: 9am to 5pm with the possibility to cover between 8am-8pm and weekends due to business and Client needs. Team Leader to be contactable outside of operating hours in case of a crisis situation

Customer Service Advisor - The Reward

£16,500 per annum + highly competitive benefits as you would expect of a hugely successful global company including industry recognised Training, employee referral bonuses and much much more.

So if you would like to join our team as our new Customer Service Advisor then please click ‘apply’ today – don’t miss out, we’d love to hear from you!