Trainee PC Letter Consultant

We have an exciting potential development opportunity to join our Customer Delivery team. Working in an established team who focus on delivering excellent customer service through enhancing relationships with different areas of the business, supporting and understanding priorities and using a customer focused mind set with all tasks.

This is a great development opportunity for anyone who has a real eye for detail, accurate administration and computer skills (Microsoft packages). The role has a structured leveled progression plan and full support and development will be provided to the successful candidate.

In return for all your hard work and commitment, you will get the support and recognition you deserve. You can expect a structured training and development programme tailored to your needs. You will also be eligible for the following:

• Group Personal Pension Plan
• Life Cover
• 25 days' holiday, plus one day for each year you're with us, up to a maximum of 30 days (pro rata when working on a reduced hours basis)
• SBS offer a range of preferential employee savings & insurance products
• Paid course fees to study for a professional qualification (where relevant to the role)
• Childcare vouchers
• Head Office onsite shop and internet cafe
• An opportunity to join Simply Health Cash Plan - offering twenty annual benefits including dental care, optical care and physiotherapy
• Option to donate to charity direct through Payroll Giving
• Online employee benefits scheme offering discounts with hundreds of high street and online retailers
• Eye Tests

You will be responsible for the set up of new letters or documents that touch our customers and also third party businesses who we engage with. This will also include amendments and any other wider project work where our customer communication support is needed.

Communicating with different business areas is key to helping us understand the business priorities. Whilst building and maintaining working relationships with the different areas you will also become an expert in reviewing customer letters ensuring they have not only met our regulatory requirements but follow our customer centric approach ensuring outcomes are right and appropriate for our customers.

Skills, Knowledge and Experience

Working to process, procedures and policies is essential in this position. To be successful in this role you must have strong attention to detail and able to demonstrate good communication skills, both written and verbal.

You will also have:

• Experience of delivering excellent customer service
• Good Microsoft office skills particularly in Word
• Experience of effectively meeting deadlines
• Ability to develop and maintain effective working relationships both within the team and the wider business

At Skipton Building Society we are not just another Financial Services Institution we are a mutual organisation, which means we are owned by our members and believe in placing them at the heart of everything we do.

The same goes for our people. We can only be successful as a business if we have great people and we believe in treating people as individuals. Our values are Trust, Ownership and One Team which reflect the attitudes and way of working everyone here displays on a daily basis, and which are key to the delivery of the outstanding level of personal service we offer our customers.