Senior IMC Managed Services Manager ??? Location UK wide, main sites Lut
- Recruiter
- BT
- Location
- Lutterworth
- Salary
- Competitive
- Posted
- 04 Jul 2017
- Closes
- 01 Aug 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Job Title: Senior IMC Managed Services Manager - Location UK wide, main sites Lutterworth and London
KEY PURPOSE OF ROLE
Facilitates the Demand Driven Sales & Operational Planning (DDS&OP) process on behalf of the IMC leadership and manages the analysis for supply chain trade-offs, considering commercial and operational opportunities and constraints.
Drives alignment and consensus between LoBs, external customers and IMC, and pan-BT as applicable, on commercial and operational opportunities and constraints, with full consideration for cost, service levels and working capital requirements
This role includes both BAU DDS&OP operations to drive incremental improvements and also contributing to changes to the pan-BT demand driven operating model that will deliver a step change in leading edge inventory performance (e.g. measured in terms of availability, working capital, stock turns and level of obsolete / excess stock).
KEY RESPONSIBILITIES
(the core activities, outputs expected of the role, regulatory & legal requirements)
Line Management responsibilities for team of DDS&OP Managers and overall responsibility for the following:
Inventory Management activities related to DDS&OP process and supply chain capacity planning including production of statistical demand forecasts as a service to the LoBs and external customers, facilitating LoB and external customer approval of a consensus forecast every month Development of the DDS&OP process and supporting inventory systems including O8 software to analyse demand history in combination with internal forecasts and other market intelligence to provide an accurate profile of future demand, including month end supply chain capacity / inventory plan review. Monthly preparation of reports and analysis to underpin the DDS&OP cycle Providing trade-off and feasibility impact analysis on cost and working capital of different demand and supply scenarios Identifying opportunities and constraints in the supply chain and preparing 'what-if' options and trade-off analysis for Inventory management and LoB decision making, for example: push out promotion or engineer re-trading/ clothing refresh; utilise alternative products and suppliers and use non-standard shipping e.g. expedite in the air freight To act as the escalation point for all potential demand forecast issues. Support Senior Inventory & Supplier Performance Manger to determine root cause analysis of shortages and implement robust resolution plans. To proactively manage the relationship with LoBs and external customers on all Demand planning and supply chain capacity planning related issues. To develop excellent relationship management skills, to ensure sound relationships are fostered with both LoB business partners and inventory management team. To develop excellent coaching and leadership skills to ensure all development and performance issues are dealt with effectively and in a timely fashion.
Qualifications:
Active membership of academic body associated with Supply Chain (i.e. Chartered Institute of Logistics and Transport). Certified Demand Driven Planner (CDDP) Certified Demand Driven Leader (CDDL)
Skills/Experience:
Extensive Demand Driven Sales & Operations Planning (DDS&OP) and operations experience gained in across a range of organisations external to BT. Experience of managing strategic change.
Qualifications:
Relevant level of experience within the warehousing, distribution or mail services disciplines and/or relevant level of experience within logistics solutions design and development.
Skills/Experience:
Knowledge and experience of logistics principles and policies. Ability to apply theoretical skills when developing or inputting to strategic plans. Strong leadership and change management capability.
Candidate must be able to evidence experience of skills listed below in their CV's:
In depth Supply Chain experience Demands driven sales and operations planning Supply chain planning and demand forecasting Managing strategic change Good customer relationship skills
Location - UK wide
At BT, we're creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future.
We value different perspectives, skills and experiences. We're happy to consider ways of working that will mean you can perform at your best. If you want to talk about working part-time or as a job share in this role, please apply and we'll do our best to get the balance right.
Salary: Competitive. Date posted: 04/07/2017