Retail Sales Manager

An exciting opportunity has arisen for a Retail Sales Manager to join GFD Trading Ltd based in Billingham

GFD Trading Ltd run a multitude of online retail websites servicing the home improvement market place, servicing retail customers throughout the entire UK and Ireland.

You’ll be joining a fast paced, dynamically evolving company which has experienced year on year growth for the last 9 years. Beginning on the front line, the role offers unrivalled opportunity for the right person to progress within the group.

We want people with a great positive attitude who enjoy working as a team or on their own and get great satisfaction out of a job well done. If you have what it takes to make our customers feel special and a great eye for detail this could be the right role for you.

As a Retail Sales Manager, your main priority will be to make sure that our customers have a great experience. You will be at the spearhead of all dealings with the company, enhancing our sales team. We are passionate about great customer experience and if you would like to join our team, keeping the customer as your main focus must be the most important thing to you too.   Your Key duties and responsibilities will be:

• Welcome our customers to the business
• Listen to our customers and manage any problems or sales requests they may have showing warmth and genuine interest, clearly understanding their issues and concerns and handling these in a speedy and efficient manner.
• Work together with your colleagues to make sure that you deliver great service every time.
• Learn about what’s happening in the group and the industry and share this with the rest of your team and customers.
• Keep yourself, the team and their customers’ safe – and be aware of any potential problems.
• Keep your line manager up-to-date with any problems and follow up when necessary
• You will be acting as the primary intermediary between the Company and its Clients. The role requires the ability to succinctly and clearly speak with clients, understanding their needs and requirements and translating these to the company’s products and services.
• Maintaining accurate records of all communications with the customers within our bespoke management system.

An ideal Retail Sales Manager will have the following:

• We are looking for someone with the drive and desire to develop and shape the role into their own.
• Ideally you will have spent time in a call centre or direct sales role.
• You'll relish talking to and liaising with customers.
• You will have the get up and go to enjoy speaking and developing relationships with a wide variety of customers throughout the UK.
• You will be working on pre- qualified leads and enquiries turning interest in our products into orders.

Skills:

• Customer focus
• Customer service
• Data entry skills
• Listening
• Phone skills
• Verbal communication
• Building relationships
• People skills
• Interpersonal savvy
• Problem solving
• Multi- tasking

In return for this you will receive a salary of £15,00 per annum, plus Commission

Working Hours (38 hours / Week)

Monday – Thursday (Rota Pattern) 9-5 or 12-8

Friday 9am-2pm

Saturday 10am-1pm

Holidays 20 days + Bank Holidays (28 days total)

In return for you becoming our Retail Sales Manager we will provide full training to do a great job

If you feel you are the right candidate for the role as our Retail Sales Manager then please submit your CV online.

recruitx ref:   961851420 / INDHP