Operation Manager / Customer Service Manager

Biorbyt Ltd is a Biotech company based in Cambridge, UK that is involved in the production, distribution, and marketing of Life Science reagents for the research institutions. Our main customers are major research organisations around the Globe. Our product range has expanded to over 100,000 products that are sold through our online portal at www.biorbyt.com. We have offices in Cambridge, San Francisco and China. Biorbyt is fast moving, dynamic entrepreneurial and international Company.    

Job Purpose:

The Operation Manager manages Biorbyt’s global logistics supply chain and leads the Operations team. The role pro-actively monitors operational KPIs, existing processes, suggests and implements solutions for short, mid-term and long term planning. The Operation Manager is part of the Management team.

Key Responsibilities:

Strategic:

General understanding and awareness of Biorbyt Group and its strategic aims and furthering those in the respective areas of Operation and Logistics.

Operational:

•    Manages the Operation team based in the UK (2 Operation Assistants)
•    Review existing processes and implement ISO9001;2015 with assistance of existing team and directors
•    Manages customer queries and problems via our CRM solution
•    Supports technical support in managing cases that do not require scientific input
•    Creates a dashboard to capture monthly KPIs that can be reviewed by the MT team and directors
•    Pro-actively improves existing processes and aligns Operational strategies with growth objectives
•    Expands Operation area to deal with novel products, reviews H&S guidelines and sets up safe areas
•    Responsible for inventory in UK and advice on global. Set up Inventory Quality Control in conjugation with Accounts Team
•    Manage IT systems that support the Operation team and 3rd parties and coordinates with IT provider
•    Responsible for UK office (plan desk expansion, H&S, electricity outline, evaluate new locations, consult with the team to improve office)
•    Liasion with shipping companies such as FedEx to monitor the shipping cost and regulations
•    Review packaging and also monitoring supplies for both office and operations- find cost efficiencies

Destirable Skills:

•    Existing experience in logistics or supply chains
•    Good with IT systems, new software, sorting out hardware issues such as printers
•    Pro-active player that is not afraid to push for novel ideas
•    Attention to detail and ability to document processes will be crucial for ISO certification application
•    Good team player and communicator as Operation overlaps with multiple departments
•    Knowledge of handling biological samples

Work Experience & Knowledge:

•    3-5 years’ experience in a logistics role, ideally with experience of ecommerce and online sales

Education Level:

•    Bachelor degree, although person with relevant experience will be considered for the role

Professional Qualifications:

•    Relevant certificates
•    Experience in implementing ISO
•    Experience in international trade

Salary: £25,000.00 - £35,000.00 pa

Please apply online for this Operation Manager role with your CV and covering letter.

Please check your email for confirmation that your application has been received and to follow further instructions if applicable.