Service Coordinator / Transport Planning Administrator

Service Coordinator / Transport Planning Administrator, Salary: Up to £24k, Based: Iver

We require a Service Coordinator / Transport Planning Administrator to work for a leading company who specialise in the hire and sale of portable cabins/ accommodation and associated products. The purpose of the role is to provide an administrative function in the provision of planning, installation, decommissioning, site support and emergency breakdowns. Applicants will need to have strong administrative and customer service skills and be able to plan / schedule engineers and vehicles efficiently and effectively. This position would therefore suit candidates from a Transport Planner, Transport Administrator, Service Coordinator or Scheduler type background.

Main responsibilities;

• Provide an administrative function in the provision of planning, installation, decommissioning, site support and emergency breakdowns.
• Be proficient in the use of company systems to deliver workable solution that meets customer requirements.
• To understand current regulations in regard to Working Time Directives and restrictions on site with regards to necessary accreditation and certification (CSCS, Site Specific, PASMA etc) and use this knowledge to effectively plan and utilise resource in line with current legislation.
• To meet a level of demand that satisfies our internal departments in relation to delivering a mutual solution for the effective planning and utilisation of resource and services to our customers.
• Be confident in handling customer telephone queries, problem solving and be able to deliver solutions to situations that arise.
• Liaise with mobile engineers to resolve customer issues, or forward to the Regional Service Managers or branches depending on type of issue. i.e. customer related/breakdowns.
• Liaise with transport regarding install/dis-mantles within an agreed timely manner.
• Liaise closely with Technical Support on all installs/dismantles ensuring agreed work streams are reached.

Candidate Requirements;

• Ability to plan / schedule engineers and vehicles efficiently and effectively
• Geographical knowledge
• A good level of skill in Microsoft Office products and I.T systems in general
• A good understanding and knowledge of current regulations in regarding to Working Time Directive
• Ability to handle a high volume of telephone calls
• Familiar with working in a high pressure environment with the ability to plan, organise and think on your feet.

If this sounds like the opportunity you have been looking for then please apply by attaching your CV.

Key words: Transport Planner, Transport Administrator, Service Coordinator or Scheduler