Emergency Medical Dispatcher

Bolton, Greater Manchester
£16,968 - £19,852 PA (Band 3)
03 Jul 2017
07 Jul 2017
Contract Type
Full Time

Emergency Medical Dispatcher

£16,968 - £19,852 PA (Band 3)

The North West Ambulance Service (NWAS) was established on 1 July 2006 following the merger of four Trusts covering Cumbria, Greater Manchester, Lancashire and Mersey Region. The Trust provides services to approximately 7 million people in an area of 5,500 square miles, which incorporates widely varying demography, topography and health needs throughout the region.

The Emergency Operations Centre function makes a vital contribution to the provision of first-class patient care, 24 hours per day, 7 days per week.

Due to developments in service provision we require additional Emergency Medical Dispatchers within our Operations Centre based at the three Operations Centres in Preston, Manchester and Liverpool.

Responsible for handling 999 emergency ambulance calls from the public you will deliver advice and guidance to callers regarding medical/trauma conditions and scene safety as well as dealing with urgent and other calls; operating state of the art telephony, computer aided dispatch and prioritisation systems. Full on the job training will be given and an excellent career structure is available for future career progression

Educated to GCSE standard or above, or with equivalent vocational qualifications, you will have experience of inputting and accessing Windows based packages together with a high standard of keyboard skills.

We are looking for individuals who have a passion for providing excellent customer service. You will also have a flair for telephone communication and enjoy working in a fast paced environment.

It is recommended that you read the “Day in the life of an EMD” prior to applying for this vacancy to ensure you have a full understanding of the role.

Candidates who are shortlisted will be required to complete two online assessments at home, any candidates who reach the benchmark in both will then be required to attend an interview.

Candidates should only complete one application and should not apply to multiple EMD vacancies across the service.  Candidates will only be invited to one site and will receive one interview, therefore please ensure you apply for the correct site in which you would like to be based.

We are currently recruiting to full and part time positions.  Full time positions will be working as a reserve (Rota given 4 weeks in advance) and shifts will be allocated across 24 hours per day, 7 days per week.  Part time shifts are available for weekends, evenings and night shifts. 

Please state in the additional information whether you are applying for a full time or part time position.  For part time positions, please include what hours/shifts you are interested in and available to work.

Successful applicants (both full and part time) will be required to undertake 6 weeks classroom based training, working Monday to Friday.  No annual leave is allowed during this period.  Following the training course, you will be required to undertake 4 weeks mentoring.

It is a pre-requisite that candidates must successfully complete the training programme, including all examinations.  Candidates unable to pass within the allocated time may have their employment terminated.

Please visit our website by clicking apply, to submit an application online

For Manchester please search job reference 242-0840

For Liverpool please search job reference 242-0841

For Preston please search job reference 242-0842

Please note, the adverts will close once sufficient applications are received