Customer Service - Team Manager
- Recruiter
- Experian
- Location
- Nottingham
- Salary
- Competitive
- Posted
- 30 Jun 2017
- Closes
- 28 Jul 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
First things first, let's make it clear that this isn't a typical team manager position...
...still with us? Great!
This is an exciting opportunity to lead a team who are pivotal to Experian's future customer servicing capability. You will help pioneer new ways of working that will be instrumental towards the success of our customer experience transformation program.
Accountable for leading an elite team of customer service representatives who are passionate about exceeding customer expectations. As a confident and engaging people manager, you will use your knowledge and experience to help realise our ambition of providing effortless, world-class customer service.
You should be organised, dynamic and understand the benefit of change.
A successful candidate will:
Be engaging and inspire those you lead to achieve their goalsBe an influential coach, mentor and help drive the development of those around youUnderstand people and be able to effectively manage expectationsBe committed to delivering exceptional customer service by putting the customer at the heart of everything you doChallenge the status quo to do things better
Job Requirements:
Managerial Experience and some experience of working in an Operations environmentProcess improvement, coaching and developing peopleLeading meetingsEffective & confident in communicating at all levels, and internal / external stakeholdersDealing with conflict and difficult situationsKnowledge of compliance and information security regulations within teamProblem solving and decision making skillsAbility to deal effectively with escalated calls
Benefits
Here at Experian, we believe that great work deserves great rewards. In return for your ideas, commitment and ambition, we'll give you a very competitive base salary and a range of benefits as soon as you join.
On top of your base salary, we offer:
Performance related bonus schemeA car allowance/scheme25 days' annual leave (plus the ability to purchase 5 additional days)Generous contributory pensionOpportunity to buy shares with the company share-save schemeLife assuranceMedical and Dental coverRetail discount schemes3 Community involvement days per annumWe also work with our colleagues to understand their long term career aspirations to ensure they have the career development and growth they need to achieve these goals. Through personalised career objectives and performance plans, we open up conversations on progression whether this is achieved through mentoring and coaching or classroom learning environments, we offer rewarding ways in which to learn.
About Experian
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. We also help people to check their credit report and credit score, and protect against identity theft. In 2015, we were named by Forbes magazine as one of the 'World's Most Innovative Companies'.
We employ approximately 17,000 people in 37 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and S??o Paulo, Brazil.
Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Total revenue for the year ended 31 March 2016 was US$4.6 billion.
To find out more about our company, please visit or watch our documentary, "Inside Experian."
Salary: . Date posted: 30/06/2017
...still with us? Great!
This is an exciting opportunity to lead a team who are pivotal to Experian's future customer servicing capability. You will help pioneer new ways of working that will be instrumental towards the success of our customer experience transformation program.
Accountable for leading an elite team of customer service representatives who are passionate about exceeding customer expectations. As a confident and engaging people manager, you will use your knowledge and experience to help realise our ambition of providing effortless, world-class customer service.
You should be organised, dynamic and understand the benefit of change.
A successful candidate will:
Be engaging and inspire those you lead to achieve their goalsBe an influential coach, mentor and help drive the development of those around youUnderstand people and be able to effectively manage expectationsBe committed to delivering exceptional customer service by putting the customer at the heart of everything you doChallenge the status quo to do things better
Job Requirements:
Managerial Experience and some experience of working in an Operations environmentProcess improvement, coaching and developing peopleLeading meetingsEffective & confident in communicating at all levels, and internal / external stakeholdersDealing with conflict and difficult situationsKnowledge of compliance and information security regulations within teamProblem solving and decision making skillsAbility to deal effectively with escalated calls
Benefits
Here at Experian, we believe that great work deserves great rewards. In return for your ideas, commitment and ambition, we'll give you a very competitive base salary and a range of benefits as soon as you join.
On top of your base salary, we offer:
Performance related bonus schemeA car allowance/scheme25 days' annual leave (plus the ability to purchase 5 additional days)Generous contributory pensionOpportunity to buy shares with the company share-save schemeLife assuranceMedical and Dental coverRetail discount schemes3 Community involvement days per annumWe also work with our colleagues to understand their long term career aspirations to ensure they have the career development and growth they need to achieve these goals. Through personalised career objectives and performance plans, we open up conversations on progression whether this is achieved through mentoring and coaching or classroom learning environments, we offer rewarding ways in which to learn.
About Experian
Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making. We also help people to check their credit report and credit score, and protect against identity theft. In 2015, we were named by Forbes magazine as one of the 'World's Most Innovative Companies'.
We employ approximately 17,000 people in 37 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and S??o Paulo, Brazil.
Experian plc is listed on the London Stock Exchange (EXPN) and is a constituent of the FTSE 100 index. Total revenue for the year ended 31 March 2016 was US$4.6 billion.
To find out more about our company, please visit or watch our documentary, "Inside Experian."
Salary: . Date posted: 30/06/2017