Customer Service Coordinator / Customer Service Administrator
- Recruiter
- FLAT FEE RECRUITER
- Location
- Swindon
- Salary
- Competitive salary (dependent on experience)
- Posted
- 30 Jun 2017
- Closes
- 28 Jul 2017
- Ref
- 4883
- Contact
- Applicant Services
- Contract Type
- Permanent
- Hours
- Full Time
Customer Service Coordinator / Customer Service Administrator
Swindon SN6
Competitive salary (dependent on experience)
9am – 5pm Monday to Friday
A new opportunity has arisen for a Customer Service Coordinator and a Customer Service Administrator to join a growing packaging manufacturer. Operating out of a modern production facility in Cricklade, Wiltshire, they work with clients both locally and throughout the UK.
Customer Service Coordinator Role
We are looking for people who put our customers at the heart of every decision that is made. These are key roles in a challenging and dynamic office environment. You will be responsible for building a rapport with customers and delivering an exceptional service. These roles require the ability to deal with technical information and queries. You will be a part of a very busy Customer Service Team so being able to work as a part of a team but also on your own is a must.
Key Responsibilities
• Managing customers queries and requests, ensuring that all communications are professional, appropriate, polite and productive.
• Building an excellent rapport with customer and delivering a first class customer’s service.
• Ability to coordinate each stage of the order process from pre-production through the delivery to the aftercare.
• Processing customers’ orders with 100% accuracy and at a speed which enables achievement of daily targets.
• Prioritising the workload and multitasking
Qualifications/ Skills / Skill set
• Excellent customer service skills
• High levels of numeracy and literacy
• Exceptional communication skills
• Understanding of end to end supply chain
• Ability to work to individual KPIs
• Strong administration skills and knowledge on Microsoft Office package
Suitable skills/experience: Customer Service Advisor, Customer Service, Customer Service Representative, Customer Service Manager
How to apply
If you wish to be considered for this Customer Service Coordinator job click ‘apply’. You will receive an email shortly after your application - you will need to read and respond to this to complete your application.
You must be eligible to work in the UK.
Swindon SN6
Competitive salary (dependent on experience)
9am – 5pm Monday to Friday
A new opportunity has arisen for a Customer Service Coordinator and a Customer Service Administrator to join a growing packaging manufacturer. Operating out of a modern production facility in Cricklade, Wiltshire, they work with clients both locally and throughout the UK.
Customer Service Coordinator Role
We are looking for people who put our customers at the heart of every decision that is made. These are key roles in a challenging and dynamic office environment. You will be responsible for building a rapport with customers and delivering an exceptional service. These roles require the ability to deal with technical information and queries. You will be a part of a very busy Customer Service Team so being able to work as a part of a team but also on your own is a must.
Key Responsibilities
• Managing customers queries and requests, ensuring that all communications are professional, appropriate, polite and productive.
• Building an excellent rapport with customer and delivering a first class customer’s service.
• Ability to coordinate each stage of the order process from pre-production through the delivery to the aftercare.
• Processing customers’ orders with 100% accuracy and at a speed which enables achievement of daily targets.
• Prioritising the workload and multitasking
Qualifications/ Skills / Skill set
• Excellent customer service skills
• High levels of numeracy and literacy
• Exceptional communication skills
• Understanding of end to end supply chain
• Ability to work to individual KPIs
• Strong administration skills and knowledge on Microsoft Office package
Suitable skills/experience: Customer Service Advisor, Customer Service, Customer Service Representative, Customer Service Manager
How to apply
If you wish to be considered for this Customer Service Coordinator job click ‘apply’. You will receive an email shortly after your application - you will need to read and respond to this to complete your application.
You must be eligible to work in the UK.