Sales and Customer Service

Full time Sales and Customer Service (Office Based - Aylesbury, Buckinghamshire) Salary - between £16,500 to £19,500 - depending on experience - with up to £2,000 bonus potential per annum.

Would you like to work for a company who design and sell the best reading lights in the world, which are hand built in their UK factory, working alongside inspirational people who are dedicated to being the best they can? Due to their continued growth, they are looking for outstanding Sales and Customer Service advisors to join their award winning team.

You will have the opportunity to develop, showing your drive and determination to succeed in a fast paced environment that will allow you the chance to learn, grow and build upon your existing knowledge and ability.

The work is challenging but extremely rewarding, and they are looking for someone who is willing to step up to this challenge. You will enjoy making a difference to customers' lives by helping them choose the right light for their needs. You will relish making the most of every customer call and be passionate about giving the best customer service possible.

8.30 am - 5.30 pm Monday to Friday (40 hours/week) Holidays - 20 Days + Bank Holidays. Other benefits include Statutory Pension scheme, complimentary team building events, full training and development plan.

The Role:
- Talking mainly over the phone and helping customers order the right product for their needs plus upselling and adding value on each call.
- Following up sales leads to convert to purchase.
- Exceeding bold personal and team performance targets.
- Supporting the Customer Service Team: handling delivery enquiries, product returns, swaps etc.
- Maintaining accurate detailed customer records.

Essential Skills:
You need to:
- Love and be great at selling
- Have at least 1 years' experience working in a Sales/CST environment
- Be a caring person and an empathetic patient listener
- Be reliable, ooze an up-for-it attitude and be a good team player
- Have outstanding verbal and written communication skills
- Love working hard, fast and going the extra mile to get the job done
- Have fast, accurate typing skills for data inputting
- A willingness to learn, improve and step outside your comfort zone.

About the company:
They are a company who manufacture the world's best reading lights for people to enjoy in their homes. They also make lights for industry including RNLI lifeboats, forensic laboratories, airport control rooms and the space shuttle. By offering a fun and rewarding work environment and a competitive salary package, they believe that they provide a fantastic place to work. They are proud to have been awarded a Feefo Gold Trusted Merchant Certificate for 3 years running for outstanding products and customer service.