Account Manager

A fantastic opportunity is available for a customer-focussed Account Manager to join an expanding, fun, and award-winning technology business in the heart of Manchester’s Northern Quarter, earning £20,000 to £25,000 depending on experience. The Account Manager will initially cover maternity leave for 11 months, but this has the potential to turn into a permanent position. This is an exciting time to join the company, with big expansion plans in 2017 and beyond. 

The successful Account Manager will focus on maximising client loyalty, building strong relationships with existing customers that are founded on trust, efficiency, and delivery of excellent customer service through positive and proactive communication. In addition, the Account Manager will process customer orders, respond to incoming enquiries and manage the company’s CRM database. Your main duties will include, but will not be limited to:

• Assume day-to-day account management of company’s existing client base
• Continuous improvement of customer experience, and product
• Copywriting recruitment adverts, like this one (don’t worry, full training will be given)
• Respond promptly to inbound customer enquiries (no outbound sales)
• Maintain the company’s contact database management tool
• Gather market and customer information/intelligence and share with managers
• Feed future buying and industry trends back to the management team
• Ensure effective internal communication within the sales, marketing, and customer teams
• Report potential collaborators and competitor activities to identify threats and opportunities

Working alongside an energetic team within a vibrant, fast-paced environment, the ideal Account Manager will be organised and efficient, possessing good written and verbal communication skills, and enjoy engaging with people. While attitude is far more important than experience, the successful Account Manager should be able to demonstrate the following skills and/or some experience in:

• Managing customer accounts and a CRM system
• Excellent communication skills, both written and verbal
• Prioritising workload to ensure high levels of customer service
• Customer service and/or sales experience
• Copywriting experience is also desirable, although not essential
• Some knowledge of the recruitment industry (desirable)

This is a fantastic opportunity to join an established, ambitious, and highly regarded technology company that builds products and services to improve the recruitment industry. If you are interested in the Account Manager opportunity that’s based in Manchester with a £20,000 to £25,000 starting salary, please submit your CV along with covering letter explaining how your skills and experience make you a dead cert for this position. Interviews will be held within two weeks of applications, and the position is available to start immediately (office hours 9am-5.30pm Mon-Fri).