Corporate Services Head Scotland
- Recruiter
- Morgan Stanley
- Location
- North Lanarkshire
- Salary
- Competitive
- Posted
- 30 Jun 2017
- Closes
- 28 Jul 2017
- Sectors
- Travel & Tourism
- Contract Type
- Permanent
- Hours
- Full Time
MORGAN STANLEY
If you're looking for a firm that can provide you with a challenging role and long term career development opportunities then read on. We have built a world class reputation for quality and service and the talent and passion of our people has been critical to our success. We provide a strong foundation for building a professional career - a place for people to learn, to achieve and to grow. Together we share a common set of values rooted in integrity, excellence and a strong team ethic.
ABOUT US
Company Profile:
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success.
Glasgow Profile:
Morgan Stanley's Glasgow office employs in excess of 1,300 staff across Operations, Technology, Fund Services and Finance. Due to our growing business, we have a demand for career minded people to join our teams. Our opportunities offer unrivalled scope for progression and training within a fast paced, meritocratic and constantly changing environment. Morgan Stanley pride themselves on maintaining a culture which champions diversity, an inclusive environment for all, recognition and an opportunity to give back to our communities through various local charity partnerships. The office is located centrally and enjoys the additional benefits of an onsite gym and restaurant
Department Profile
Corporate Services (CS) is a department within the Company's Administration division. CS offers a robust portfolio of services such as facility management, property management, Health & Safety services, travel services, mail and distribution, output management, physical security, food and hospitality, management of the Firm's long-term real estate strategy plus a number of other services.
Job Description
Basic Function: Responsible for the overall management of Corporate Services in Glasgow, working closely with all CS Functions across EMEA.
Develop and manages Corporate Services' Glasgow strategies that support Morgan Stanley corporate objectives. Ensure that all services to Business Units and internal clients are carried out in a complete and competent manner. Also ensures that business guidelines are adhered to in every aspect that all services are competitively sourced at true market position with corresponding value-for-money, and that business is awarded in accordance with commercial whole life cost principles.
The Glasgow office is a new development which will be ready for occupation in spring 2018. This is leasehold property where we have the full responsibility for repair and maintenance over a fifteen year term.
The majority of services are outsourced with contracts that are UK agreements for Catering, Engineering, Security, Data Cabling, Cleaning, Mail&Distribution, Print Services, Front of House and Moves & Changes.
The role reports into the Head of Corporate Services EMEA Offices and the General Manager Scotland.
Principal Responsibilities and Duties:
- Responsible for the Management of functional areas and liaise with Business Units as the point of contact for all CS Management related issues, ensuring effective control and quality service delivery to Morgan Stanley's property, business units therein and Client service areas
- Provide leadership to the local Glasgow CS team of professionals and set strategic direction for the team in the development and management
- Manage a team of directly employed staff and suppliers (80 staff), including specialist consultants as necessary, and oversee directly employed staff training and development. Encourage key managers to realise their full potential and eliminate any key man dependency issues through succession planning.
- Manage staff & services to implement cost control, drive service excellence based on agreed SLAs and KPIs and relationship management
- Set staff as well as team goals and encourage efficiencies through changes to work processes
- Organisation of the team's daily tasks and responsibilities. Cover all other aspects of people management including recruitment, training and performance management
- Ensure the adherence of the labour protection law in the current version, especially ensuring labour and health and safety protection
- Enhance the coordination and communications between the local GM, COO, Business Units, Infrastructure Teams and London CS in respect of CS projects and BAU activities with BU's staffing projections, providing regular updates to CS London
- Provide leadership in the development of Morgan Stanley Corporate Services initiatives providing help and assistance to EMEA region as required
- Provide support and guidance as necessary on Morgan Stanley's Corporate Services Management commercial and operational activities and assist with long term strategic planning and forecasting.
- Manage and control all aspects of financial expenditure for Morgan Stanley's Property Management (S&O) budgets, working closely with Financial Controllers
- Audit performance, undertake benchmarking comparisons and provide advice on the delivery of "best in class" services to the Firm's using appropriate SLA and KPI performance criteria and measurements
- Manage the Firm's exposure to business risk by continuously reviewing operational procedures and design standards and the adequacy of disaster recovery plans
- Hold responsibility for managing, supporting, and communicating critical incidents.
- Track and report vendor compliance with Morgan Stanley standards and requirements
- Responsible for the development and management of the Glasgow Corporate Services Management budget process and expenditures
- Work closely with the Heads of the various functions across the region - Business Continuity, Corporate Real Estate Management, Corporate Information Management, Global Workforce Strategy, Operations, Admin & Risk, Corporate Security and Travel
- Work closely with Business Units to understand their CS charges - direct and indirect by providing Financial Analysis
- Provide leadership and mentoring as part of the senior Corporate Services team
- Foster a positive team environment encompassing all job categories and functions within the Firm
Qualifications
Skills & Qualifications:
- Significant experience in corporate real estate, project management and facilities experience with good knowledge of real estate and construction industry and focused on providing a high quality office environment to support a world class investment banking business
- A self-starter who is comfortable working in a fast paced environment across countries and cultures who inspires the trust and confidence of local, regional, and global management
- The individual must be an accomplished business person and proven leader with strong influencing skills
- Strategic thinker with understanding of how our workplace strategy impacts the organizational
- Strong problem solving skills with an ability to generate innovative solutions and act as a change agent
- Excellent communication skills and ability to influence at all levels of the organization, especially at senior management level
- Strong team working mentality with good interpersonal skills
- Client focused
- Good financial awareness and management skills
- Strong risk management skills
- Strong vendor management skills, particularly in relationship to managing performance based contracts and developing strategic alliance/partnership with services providers
IT literate
- Experience of working in a multinational organization is desirable
- Experience in investment banking, financial services or critical system environments also would be advantageous
- Written and verbal English fluency is required
- Undergraduate degree in real estate, architecture, facilities management, engineering, or business administration
Relationships:
- Corporate Services
- Technology & Data
- Financial Control Group
- Business units
- Firm Management
- Industry peers to best leverage industry practices and market information
Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents. *LI-EM3 Salary: . Date posted: 07/03/2017
If you're looking for a firm that can provide you with a challenging role and long term career development opportunities then read on. We have built a world class reputation for quality and service and the talent and passion of our people has been critical to our success. We provide a strong foundation for building a professional career - a place for people to learn, to achieve and to grow. Together we share a common set of values rooted in integrity, excellence and a strong team ethic.
ABOUT US
Company Profile:
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success.
Glasgow Profile:
Morgan Stanley's Glasgow office employs in excess of 1,300 staff across Operations, Technology, Fund Services and Finance. Due to our growing business, we have a demand for career minded people to join our teams. Our opportunities offer unrivalled scope for progression and training within a fast paced, meritocratic and constantly changing environment. Morgan Stanley pride themselves on maintaining a culture which champions diversity, an inclusive environment for all, recognition and an opportunity to give back to our communities through various local charity partnerships. The office is located centrally and enjoys the additional benefits of an onsite gym and restaurant
Department Profile
Corporate Services (CS) is a department within the Company's Administration division. CS offers a robust portfolio of services such as facility management, property management, Health & Safety services, travel services, mail and distribution, output management, physical security, food and hospitality, management of the Firm's long-term real estate strategy plus a number of other services.
Job Description
Basic Function: Responsible for the overall management of Corporate Services in Glasgow, working closely with all CS Functions across EMEA.
Develop and manages Corporate Services' Glasgow strategies that support Morgan Stanley corporate objectives. Ensure that all services to Business Units and internal clients are carried out in a complete and competent manner. Also ensures that business guidelines are adhered to in every aspect that all services are competitively sourced at true market position with corresponding value-for-money, and that business is awarded in accordance with commercial whole life cost principles.
The Glasgow office is a new development which will be ready for occupation in spring 2018. This is leasehold property where we have the full responsibility for repair and maintenance over a fifteen year term.
The majority of services are outsourced with contracts that are UK agreements for Catering, Engineering, Security, Data Cabling, Cleaning, Mail&Distribution, Print Services, Front of House and Moves & Changes.
The role reports into the Head of Corporate Services EMEA Offices and the General Manager Scotland.
Principal Responsibilities and Duties:
- Responsible for the Management of functional areas and liaise with Business Units as the point of contact for all CS Management related issues, ensuring effective control and quality service delivery to Morgan Stanley's property, business units therein and Client service areas
- Provide leadership to the local Glasgow CS team of professionals and set strategic direction for the team in the development and management
- Manage a team of directly employed staff and suppliers (80 staff), including specialist consultants as necessary, and oversee directly employed staff training and development. Encourage key managers to realise their full potential and eliminate any key man dependency issues through succession planning.
- Manage staff & services to implement cost control, drive service excellence based on agreed SLAs and KPIs and relationship management
- Set staff as well as team goals and encourage efficiencies through changes to work processes
- Organisation of the team's daily tasks and responsibilities. Cover all other aspects of people management including recruitment, training and performance management
- Ensure the adherence of the labour protection law in the current version, especially ensuring labour and health and safety protection
- Enhance the coordination and communications between the local GM, COO, Business Units, Infrastructure Teams and London CS in respect of CS projects and BAU activities with BU's staffing projections, providing regular updates to CS London
- Provide leadership in the development of Morgan Stanley Corporate Services initiatives providing help and assistance to EMEA region as required
- Provide support and guidance as necessary on Morgan Stanley's Corporate Services Management commercial and operational activities and assist with long term strategic planning and forecasting.
- Manage and control all aspects of financial expenditure for Morgan Stanley's Property Management (S&O) budgets, working closely with Financial Controllers
- Audit performance, undertake benchmarking comparisons and provide advice on the delivery of "best in class" services to the Firm's using appropriate SLA and KPI performance criteria and measurements
- Manage the Firm's exposure to business risk by continuously reviewing operational procedures and design standards and the adequacy of disaster recovery plans
- Hold responsibility for managing, supporting, and communicating critical incidents.
- Track and report vendor compliance with Morgan Stanley standards and requirements
- Responsible for the development and management of the Glasgow Corporate Services Management budget process and expenditures
- Work closely with the Heads of the various functions across the region - Business Continuity, Corporate Real Estate Management, Corporate Information Management, Global Workforce Strategy, Operations, Admin & Risk, Corporate Security and Travel
- Work closely with Business Units to understand their CS charges - direct and indirect by providing Financial Analysis
- Provide leadership and mentoring as part of the senior Corporate Services team
- Foster a positive team environment encompassing all job categories and functions within the Firm
Qualifications
Skills & Qualifications:
- Significant experience in corporate real estate, project management and facilities experience with good knowledge of real estate and construction industry and focused on providing a high quality office environment to support a world class investment banking business
- A self-starter who is comfortable working in a fast paced environment across countries and cultures who inspires the trust and confidence of local, regional, and global management
- The individual must be an accomplished business person and proven leader with strong influencing skills
- Strategic thinker with understanding of how our workplace strategy impacts the organizational
- Strong problem solving skills with an ability to generate innovative solutions and act as a change agent
- Excellent communication skills and ability to influence at all levels of the organization, especially at senior management level
- Strong team working mentality with good interpersonal skills
- Client focused
- Good financial awareness and management skills
- Strong risk management skills
- Strong vendor management skills, particularly in relationship to managing performance based contracts and developing strategic alliance/partnership with services providers
IT literate
- Experience of working in a multinational organization is desirable
- Experience in investment banking, financial services or critical system environments also would be advantageous
- Written and verbal English fluency is required
- Undergraduate degree in real estate, architecture, facilities management, engineering, or business administration
Relationships:
- Corporate Services
- Technology & Data
- Financial Control Group
- Business units
- Firm Management
- Industry peers to best leverage industry practices and market information
Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents. *LI-EM3 Salary: . Date posted: 07/03/2017