Part Time Web Chat Customer Representative- 3 or 6 month ftc
- Recruiter
- Anonymous
- Location
- Leicester
- Salary
- 16670.00 - 19250.00 GBP Annual + additional benefits
- Posted
- 28 Jun 2017
- Closes
- 09 Jul 2017
- Sectors
- Customer Service & Call Centre
- Contract Type
- Permanent
- Hours
- Full Time
Are you passionate about delivering amazing customer service? Do you enjoy supporting customers? Are you looking to be a part of an ambitious, rewarding and vibrant working environment? Then look no further!
Hastings Direct is a fast growing, agile, data and digitally focused general insurance provider to the UK market, with over 2.2 million customers and employing over 2,700 colleagues at sites in Bexhill, Leicester and Newmarket.
We are currently recruiting for Web Chat Customer Representatives on both a 3 and 6 month fixed term contract basis to join our team in Leicester. You will work within a team to meet the needs of new and existing customers, providing support, resolving problems and delivering exceptional customer service through digital channels (web chat/email).
So, what will you be doing as a Web Chat Customer Representative?
* Helping customers with queries and transactions via email and web chat
* Processing key admin tasks on our systems to support internal processes
* Meeting Customers' fair and reasonable expectations, providing fair outcomes in all interactions
* Ensure all work is carried out to a high level of accuracy in line with our company quality and compliance standards.
* Complete training as mandated by the company and regulated by the FCA
We're looking for people who are able to:
* Communicate effectively- including via email
* Influence
* Solve problems
* Negotiate
* Be self-motivated
* Deliver great customer service and support our customers
* Thrive in fast paced environment
* Work as part of a team
And have the following experience:
* Basic computer skills
* Delivery of exceptional customer service
It is essential that a good understanding of all products and benefits are obtained. No insurance experience is necessary; we will invest in your training from day one.
Please note that we have 3 and 6 month fixed term contracts available starting in July 2017. You will work on a part-time basis Monday to Friday between 5pm-9pm and over weekends. You will be paid the pro-rata-ed equivalent of GBP16,670.
The site is based near to a station and car park.
If this sounds like an opportunity you are interested in then please apply today
Hastings Direct is a fast growing, agile, data and digitally focused general insurance provider to the UK market, with over 2.2 million customers and employing over 2,700 colleagues at sites in Bexhill, Leicester and Newmarket.
We are currently recruiting for Web Chat Customer Representatives on both a 3 and 6 month fixed term contract basis to join our team in Leicester. You will work within a team to meet the needs of new and existing customers, providing support, resolving problems and delivering exceptional customer service through digital channels (web chat/email).
So, what will you be doing as a Web Chat Customer Representative?
* Helping customers with queries and transactions via email and web chat
* Processing key admin tasks on our systems to support internal processes
* Meeting Customers' fair and reasonable expectations, providing fair outcomes in all interactions
* Ensure all work is carried out to a high level of accuracy in line with our company quality and compliance standards.
* Complete training as mandated by the company and regulated by the FCA
We're looking for people who are able to:
* Communicate effectively- including via email
* Influence
* Solve problems
* Negotiate
* Be self-motivated
* Deliver great customer service and support our customers
* Thrive in fast paced environment
* Work as part of a team
And have the following experience:
* Basic computer skills
* Delivery of exceptional customer service
It is essential that a good understanding of all products and benefits are obtained. No insurance experience is necessary; we will invest in your training from day one.
Please note that we have 3 and 6 month fixed term contracts available starting in July 2017. You will work on a part-time basis Monday to Friday between 5pm-9pm and over weekends. You will be paid the pro-rata-ed equivalent of GBP16,670.
The site is based near to a station and car park.
If this sounds like an opportunity you are interested in then please apply today