Lead User Experience Architect
Lead User Experience Architect
Up to GBP56,000 + Bonus, Pension and Benefits
Southampton
Permanent
Old Mutual Wealth has defined User Experience as a key differentiator for its customer proposition for the future. This role will provide the user experience skills to help the business realise this ambition.
Key Responsibilities
- The lead user experience architect will Embed User Centred Design into the Old Mutual Wealth culture
- Plan and manage the delivery of small, medium and large UX streams within projects working with internal stakeholders and 3rd parties including agencies
- Lead, plan, design and conduct usability testing sessions either in-house or at external locations to support the design and development of our products (including early stage concept, paper and 'in-browser' prototype testing, card sorts and guerrilla research)
- Present findings, recommendations and customer insight to senior decision makers
- Engage and manage 3rd party developments, overseeing the build for adherence to our UX vision, usability design standards acting as key contributor in design sprints
- Analysis and problem solving to resolve design issues in build and test
- Assist with platform launch activities by using your understanding of journeys to review and feed into training, marketing material and business readiness
- The lead user experience architect will Review and sign off requirements
- Design artefacts to ensure consistency and adherence to our UX vision
- Produce sitemaps and structures to support usability and findability
- Produce low fidelity / high fidelity wireframes and prototypes to support testing and development
- Work with designers and developers to turn findings into actionable requirements to inform prototype development and influence product direction
- Support findings and decisions with data from online analytics and other research methods
- Champion adherence to non-functional requirements including browsers standards, page performance and accessibility
- Build a strong view of our users by challenging and improving personas and insight into our customers' needs (direct customers, financial advisers etc.)
- Line manage one User Experience Analyst
Qualifications Required
- Ideally Degree Educated and holder of relevant qualifications
Experience Required
- Solid understanding of the relationship between user interface design and its effect on digital metrics that drive business value
- Hands-on experience with a variety of UX disciplines and techniques
- A proven background in managing UX streams of large projects
- Substantial ability to manage, execute and analyse usability test sessions
- Excellent Information Architecture skills with actionable know-how in the tools and techniques to support this [such as card sorting and tree testing]
- Experience with a variety of tools such as Morae, Axure, Visio, InVision, Optimal Workshop, Loop11, Userzoom, SurveyMonkey etc.
- Excellent written skills to produce compelling reports and presentations, to support and explain findings
- Confidence in communicating in persuasive and comprehensible terms to business stakeholders
- Proven experience of user interface design, responsive design and design processes
- Ability to balance customer needs with business goals when developing solutions
- Understanding of web analytics [ideally with experience of Google Analytics]
- Experience with working with 3rd parties to deliver against Web Accessibility guidelines (WCAG)
- Excellent communication skills
- Experience with both waterfall and agile development and how UX integrates into these processes
- Experience of working with large brands is desirable
- Financial Services experience advantageous
Number of Direct reports and team/function size
- One
We are committed to creating an inclusive culture which embraces diversity. We promote equal opportunities and ensure that no applicant is subject to less favourable treatment on the grounds of gender, marital status, nationality, ethnicity, nationality, age, sexual orientation, responsibilities for dependants, physical or mental disability. We select candidates for interview based on their skills, qualifications, experience and potential.
Up to GBP56,000 + Bonus, Pension and Benefits
Southampton
Permanent
Old Mutual Wealth has defined User Experience as a key differentiator for its customer proposition for the future. This role will provide the user experience skills to help the business realise this ambition.
Key Responsibilities
- The lead user experience architect will Embed User Centred Design into the Old Mutual Wealth culture
- Plan and manage the delivery of small, medium and large UX streams within projects working with internal stakeholders and 3rd parties including agencies
- Lead, plan, design and conduct usability testing sessions either in-house or at external locations to support the design and development of our products (including early stage concept, paper and 'in-browser' prototype testing, card sorts and guerrilla research)
- Present findings, recommendations and customer insight to senior decision makers
- Engage and manage 3rd party developments, overseeing the build for adherence to our UX vision, usability design standards acting as key contributor in design sprints
- Analysis and problem solving to resolve design issues in build and test
- Assist with platform launch activities by using your understanding of journeys to review and feed into training, marketing material and business readiness
- The lead user experience architect will Review and sign off requirements
- Design artefacts to ensure consistency and adherence to our UX vision
- Produce sitemaps and structures to support usability and findability
- Produce low fidelity / high fidelity wireframes and prototypes to support testing and development
- Work with designers and developers to turn findings into actionable requirements to inform prototype development and influence product direction
- Support findings and decisions with data from online analytics and other research methods
- Champion adherence to non-functional requirements including browsers standards, page performance and accessibility
- Build a strong view of our users by challenging and improving personas and insight into our customers' needs (direct customers, financial advisers etc.)
- Line manage one User Experience Analyst
Qualifications Required
- Ideally Degree Educated and holder of relevant qualifications
Experience Required
- Solid understanding of the relationship between user interface design and its effect on digital metrics that drive business value
- Hands-on experience with a variety of UX disciplines and techniques
- A proven background in managing UX streams of large projects
- Substantial ability to manage, execute and analyse usability test sessions
- Excellent Information Architecture skills with actionable know-how in the tools and techniques to support this [such as card sorting and tree testing]
- Experience with a variety of tools such as Morae, Axure, Visio, InVision, Optimal Workshop, Loop11, Userzoom, SurveyMonkey etc.
- Excellent written skills to produce compelling reports and presentations, to support and explain findings
- Confidence in communicating in persuasive and comprehensible terms to business stakeholders
- Proven experience of user interface design, responsive design and design processes
- Ability to balance customer needs with business goals when developing solutions
- Understanding of web analytics [ideally with experience of Google Analytics]
- Experience with working with 3rd parties to deliver against Web Accessibility guidelines (WCAG)
- Excellent communication skills
- Experience with both waterfall and agile development and how UX integrates into these processes
- Experience of working with large brands is desirable
- Financial Services experience advantageous
Number of Direct reports and team/function size
- One
We are committed to creating an inclusive culture which embraces diversity. We promote equal opportunities and ensure that no applicant is subject to less favourable treatment on the grounds of gender, marital status, nationality, ethnicity, nationality, age, sexual orientation, responsibilities for dependants, physical or mental disability. We select candidates for interview based on their skills, qualifications, experience and potential.