Claims Handler - Customer Service

Account Manager (Customer Service)

Location: Auger House, Wallasey, Wirral, Merseyside

Working within a fast-paced administration team environment the successful candidate will have a 'can do' positive attitude. Problem solving skills coupled with an excellent telephone manner and strong organisational skills. As an account manager you will be managing the customer / client experience throughout the entire claims process. It will be your responsibility to deliver an exceptional customer experience throughout the management of your own portfolio of drainage, mains water and subsidence insurance claims.

The Person:

•    Eager to learn new skills and develop their career.
•    Self-starter flexible and able to work on their own initiative.
•    Likes to work autonomously.
•    Likes to take responsibility.
•    Great telephone manner.
•    Wants to work Monday to Friday (occasional Saturday shift 3 or 4 a year) extra day’s holiday    given for each worked.
•    High integrity and tenacious with attention to detail.
•    Wants job security and career progression.
•    Wants to manage each claim from start to completion.
•    Great communicator.

Auger is an independent specialist serving the insurance industry for drainage and water mains claims across the UK. We pride ourselves on developing talented employees and delivering excellent levels of customer service and client satisfaction.

The Job

You will be proactively managing your claim portfolio from cradle to grave, you will be required to check and process reports, prepare invoices and send correct documentation to all parties within the agreed service level agreements. Emphasis on proactively managing customer and client expectations taking into consideration the principals of 'treating customers fairly (TCF) You will be required to take ownership of queries / complaints and respond within the agreed timescales.

Experience Required

Essential:
•    MS office suite including Outlook, Word, Excel.
•    Ability to deal with demanding customers in a professional manner.
•    Organised
•    Willingness to learn new skills.
•    Excellent timekeeping.
•    Excellent standard of customer care.
•    Ability to work on your own and as part of a team.

Desirable:
•    Previous customer service / administrative office experience
•    Experience of being responsible for own caseload / work load

Prerequisite:
•    CRB check
•    Financial sanctions check (not a check of your finances)
•    Job competency and relevant experience 
•    We operate a strict no smoking policy

The Rewards:

Benefits of the role include a company pension (after 3 months probationary period), annual bonus, staff incentives and lots of team activities such as fitness club,  walking club, Christmas party  yearly Dragon boat challenge. 

This position will be based at our brand new head office in Wallasey on the Wirral. The hours will be 10:00am - 6:00pm Monday to Friday.

Please apply online with your CV and covering letter for this Claims Handler - Customer Service role.

Please check your email for confirmation that your application for this Claims Handler - Customer Service role has been received and to follow further instructions if applicable.