Receptionist Administrator

As an Administration Assistant and Receptionist, you will provide a high level of administrative support to the business.You will have the opportunity to work across the organisation within a friendly, dynamic team and build relationship with our clients in a customer facing role.

Essential

• Experience as an administrative assistant or office junior or PA role is required

• Excellent people skills

• Excellent customer service skills

• Keen interest in learning about the business

• Excellent verbal and written communication skills

• Commitment to delivering excellent customer service

• A can-do attitude

• Ability to work flexibly in a friendly, accommodating manner

• A team player

• Able to work using own initiative

• Able to work across a multi-skilled team across all levels of the company

• Strong organisational skills with the ability to multi-task

• English and Mathematics GCSE - A-C grades

• Proficiency in MS Office (MS Excel and MS PowerPoint,)

• Excellent time management skills

• Attention to detail

Desirable

• Knowledge of office management systems and procedures

• Working knowledge of office equipment, including printers

• A 'Levels or equivalent qualifications

• Business administration or equivalent qualification

Responsibilities

You will be responsible for:

Customer Facing Responsibilities

• Handling incoming calls and emails
• Greeting all visitors and guests in a friendly and professional manner
• Providing general support to visitors including providing refreshments, WIFI access etc.

Scheduling and Co-ordination

• Contacting, arranging and co-ordinating fieldwork for the research, consultancy team
• Co-ordinating internal meetings e.g. away days and board meetings including organising refreshments and venues
• Co-ordinating travel itineraries and booking transport for members of the team
• Managing meeting room booking

Communications

• Contacting clients to support the research team
• Writing and distributing email and other correspondence for staff and customers
• Promoting participation in projects
• Assisting in the preparation of the company’s monthly newsletter
• Maintaining and updating customer databases
• Updating the company’s social media platform
• Organising and distributing materials to potential participants/stakeholders

Office Administration

• Routine management of the office. This will include basic tasks such as buying supplies, reporting issues to building management and tidying, cleaning and maintaining a pleasant working environment.
• Maintaining an efficient and logical filing system
• Ordering office supplies and finding the best deals with existing and new suppliers
• Liaising with the Operations Manager to handle requests and queries from senior managers
• Assisting with a wide variety of other general admin tasks
• Upload financial documents onto secure portal on a weekly basis to support the outsourced book-keeping function