Applications Support Administrator
- Recruiter
- Recruitment Genius
- Location
- Loughton, Essex, England
- Salary
- £18000 per annum
- Posted
- 28 Jun 2017
- Closes
- 26 Jul 2017
- Ref
- 00070408
- Contact
- Recruitment Genius Ltd
- Sectors
- Admin, Secretarial & PA
- Contract Type
- Permanent
- Hours
- Full Time
Company:
This is an exciting opportunity to join a short-term finance business based in Essex who employ over 150 staff. The company is considered a leader in its market; the level of customer feedback is outstanding and the business won 'Best Short Term Loan Provider' and 'Customer Service Champion' in the 2016 Consumer Credit Awards by Smart Money People.
Main Purpose of the Role:
To provide assistance to their customers (new and returning) with any questions and/or queries they have throughout the application process.
Main Duties and Responsibilities:
- To provide an efficient, friendly and helpful service and ensuring all customers are treated fairly, which is at the heart of all communications.
- To be responsible for communicating with new and returning customers via email, live chat and phone where required.
- Update customer accounts with the full detail of your communication with them.
- Listening to customer requirements to ensure the best outcome is achieved.
- Working in a quick and efficient way while still ensuring the outcome is in the best interest of both the customer and the Company.
- To continually work on improving the quality of all communications with customers and to achieve a higher customer satisfaction rating from live chat conversations
- To respond to customers at all times within the quality assurance guidelines and ensure all communications adhere to the high level that is expected.
- To work as part of a team to accomplish Department related results.
This is a summary of the role and the employee is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the Department and business.
Person Specification /Skills/Education and Attributes:
- GCSE grade C or above in English and Maths.
- Strong communication skills at all levels.
- Strong interpersonal skills, good negotiation skills.
- Strong administrative skills.
- Confident telephone manner.
- Accuracy and attention to detail.
- Ability to manage own work load and meet strict deadlines.
- Work as an effective team member - be co-operative, support others.
- A knowledge of computers and office software.
- Familiar with the financial services marketplace or regulated environment- desirable.
All applicants should have a valid work permit to be considered.
This role requires a DBS check.
To apply, please send your CV and covering letter by via the "Apply now" button below.
This is an exciting opportunity to join a short-term finance business based in Essex who employ over 150 staff. The company is considered a leader in its market; the level of customer feedback is outstanding and the business won 'Best Short Term Loan Provider' and 'Customer Service Champion' in the 2016 Consumer Credit Awards by Smart Money People.
Main Purpose of the Role:
To provide assistance to their customers (new and returning) with any questions and/or queries they have throughout the application process.
Main Duties and Responsibilities:
- To provide an efficient, friendly and helpful service and ensuring all customers are treated fairly, which is at the heart of all communications.
- To be responsible for communicating with new and returning customers via email, live chat and phone where required.
- Update customer accounts with the full detail of your communication with them.
- Listening to customer requirements to ensure the best outcome is achieved.
- Working in a quick and efficient way while still ensuring the outcome is in the best interest of both the customer and the Company.
- To continually work on improving the quality of all communications with customers and to achieve a higher customer satisfaction rating from live chat conversations
- To respond to customers at all times within the quality assurance guidelines and ensure all communications adhere to the high level that is expected.
- To work as part of a team to accomplish Department related results.
This is a summary of the role and the employee is expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the Department and business.
Person Specification /Skills/Education and Attributes:
- GCSE grade C or above in English and Maths.
- Strong communication skills at all levels.
- Strong interpersonal skills, good negotiation skills.
- Strong administrative skills.
- Confident telephone manner.
- Accuracy and attention to detail.
- Ability to manage own work load and meet strict deadlines.
- Work as an effective team member - be co-operative, support others.
- A knowledge of computers and office software.
- Familiar with the financial services marketplace or regulated environment- desirable.
All applicants should have a valid work permit to be considered.
This role requires a DBS check.
To apply, please send your CV and covering letter by via the "Apply now" button below.