Temporary To Permanent Customer Service Administrator

Our client is seeking a Customer Service administrator on a Temporary to Permanent basis to work alongside a busy, friendly team. This role is to provide assistance and support to the Customer Service Team, ensuring that an excellent standard of service is provided and maintained.

PRINCIPAL RESPONSIBILITIES

• Contributing to 100% customer satisfaction
• Supporting the Customer Service Department.
• Distribution of all incoming Sales Orders to the relevant order team.
• Distribution of all pricing/tender enquiries to relevant sales person.
• Issue of all samples requests received.
• Scanning of all customer sales orders.

MAIN ACTIVITIES AND SCOPE

• Ensure all customer orders are retrieved and issued to the Customer Service Team in a timely manner to allow the team to meet customer expectation.
• Pre-screening of all orders – price checks, prioritisation checks and allocating to specific order processor who manages account.
• Management of incoming mailboxes and distribution of price/tender enquiries.
• Answer incoming calls in busy periods or when required for absence/holiday cover.
• Provide order processing support to the Customer Service Team in busy periods or when required for absence/holiday cover.
• Assist with back order stock allocation as and when required.
• Provide support to the Customer Satisfaction Manager as and when required.
• Reception cover during lunchtimes.
• QUALITY ASSURANCE: The jobholder is responsible for familiarizing themselves with the QA Management System and specifically for adhering to the quality assurance process for this function.
• The jobholder is responsible for arranging the updates to processes to go to the Quality Assurance Manager for integration to the Quality Assurance Management System.

RELATIONSHIPS INTERFACES:

• Peers – Customer Service Co-ordinators, Customer Satisfaction Manager, Customer Service Manager
• External Sales Team
• Technical Services/Product Managers
• Transport – Haulage Partner, Despatch Operatives
• Finance – Credit Controllers
• Suppliers

JOB KNOWLEDGE & EXPERIENCE:

Qualifications and Experience

• Maths & English - GCSE (or equivalent) grades A-C - Essential
• Previous Administration & Customer Service experience – Essential

Aptitude and Competencies

• Excellent telephone manner - Essential
• Excellent time management and personal organisational skills - Essential
• Can demonstrate the ability to go the extra mile, to exceed expectations- Desirable
• Experience of working within a fast paced environment - Desirable
• Ability to work without close supervision – Essential
• Proficient use of Microsoft Office - Essential
• Experience of SAP - Desirable