Careers Adviser / Candidate Support Co-ordinator

Careers Adviser / Candidate Support Co-ordinator, Based: Northampton, Salary c£22-25k + team bonus

We have an exciting opportunity for a Careers Advisor / Candidate Support Co-ordinator to work for a market leading provider of outplacement, career transition / development and organisational change services. The company supports organisations through periods of change (i.e. downsizing, restructuring) and provide outplacement support to the individuals by way of career workshops, career coaching and support.

The purpose of the role is to engage with candidates who are being displaced from their current employment (due to company re-structure, downsizing etc) to ensure that they take up the career transition support service that is on offer to them. You will be required to provide the highest quality tailored coaching support, advice and guidance, via telephone, FaceTime, Skype or email, helping the individuals to achieve their career transition goals. This could include arranging for them to attend workshops / webinars, meet with careers coaches or just general support and coaching through the career transition period.

Key responsibilities:

• Conduct inbound and outbound calls to individual clients offering appropriate, tailored and best practice career transition advice. This includes but is not limited to: Handling Change & Transition, Self-Awareness, Building Confidence, Job Campaigning, Networking, Building Social Media profiles, Application Support, CV and Interview Techniques and New Job Transition.
• Make introductory calls to introduce company services, explaining details of each individuals programme and securing commitment to proceed.
• Present webinars on agreed topics
• Handling incoming calls / queries in a welcoming and approachable manner. Ensure that calls are appropriately passed to colleagues when appropriate.
• Work closely with internal colleagues to  ensure operational efficiency and service delivery consistent with agreed project and company SLAs
• Meet personal KPIs, targets, SLA and project deadlines as required
• Provide research support to clients using company and online resources
• Offer advice, guidance and signposting to external sources of information where relevant
• Provide specialist support and research help when required, to individuals with specialist needs

Careers Advisor / Candidate Support Co-ordinator -  Candidate requirements:

• Highly people focused with first class communication and customer service skills
• Highly organised with the ability to coordinate a number of tasks / projects at the same time
• This position may suit someone from a Recruitment Consultant / Recruiter / Resourcer, HR Advisor, Training Coordinator, Business Advisor type background where the focus is on supporting individuals, providing support and coordinating work.
• A relevant business background would be highly advantageous although full training will be given
• Excellent IT skills, particularly Microsoft Office.

If this sounds like the opportunity you have been looking for then please apply attaching your CV.

Key words: Careers Advisor, Recruitment Consultant / Recruiter / Resourcer, Training Coordinator, Business Advisor, Mentor