Ticketing Agent

An opportunity has arisen to join a fantastic travel organisation in Oxfordshire, on a full time permanent basis, as a Ticketing Agent. This role will involve the issuing of airline and travel tickets within set time frames, as well as the chance to forge a career in the Travel industry.

Key Responsibilities:

• Producing and checking final itinerary documents.
• Issuing fares using CAT35 ticketing or building using manual fare building, ensuring that all names and flights match the booking.
• Issuing published fares, ensuring that ticketing dates are correct and that names and flights match the booking.
• Making cost savings by better ticketing or using different contracts.
• Reading airline contracts and understanding terminology associated with rules and fare notes.
• Issuing airline air passes.
• Voiding incorrectly issued tickets.
• Ticketing child and infant fares.
• Communicating with Galileo help desk and other airlines about problems relating to tickets or contracts.
• Communicating errors found on tickets.
• Issuing Japan Rail Passes.
• Achieving targets set by Ticketing Supervisor.
• Quoting and issuing Round the World fares.
• Issuing Australia and New Zealand tickets.
• Identifying whether or not the best fare has been applied to a booking to make cost savings.
• Processing refunds and reissues.
• Offer guidance to Country Specialists with Galileo and ticketing related issues.
• Support Ticketing Help desk function.
• Managing airline queues and distributing urgent work to colleagues.
• Manning ticketing help desk and dealing with relevant issues/upgrades/refunds.
• Managing the airline inbox on a rota basis.
• Be a Galileo/Smartpoint super user.

Key Specifications:

• GCSE Grade C (or above) in Maths and English.
• Proven ability to meet deadlines and efficiently manage time.
• Highly organised.
• excellent attention to detail.
• Interested in the travel industry and keen to pursue a travel career.
• fantastic communication skills.
• flexible and willing to learn new skills frequently.
• Strong understanding of Microsoft Word, Outlook and Excel.
• Good geographical knowledge.
• Preferably experience of using Galileo and Smartpoint.
• Previous travel experience is useful but not essential.

Project People is acting as an Employment Agency in relation to this vacancy.