Team Leader
Team Leader
Salary: GBP18,500
Location: Alton, Hampshire
Great opportunity to manage the delivery of services to a growing people services provider in Alton. They have seen phenomenal expansion as a result of increased investment and are now seeking a people focused Team Leader to lead and develop a team.
You will provide hands on team leadership and shape the strategic direction of services.
Applicants must have strong leadership skills with experience of leading a team in a contact centre environment (or similar).
Responsibilities will include:
Managing a customer focused team
Oversee the implementation of strategic initiatives across the team
People Management
Client engagement
Staff Training and development
Attending regular client meetings
Managing performance staff
Review and report on team performance
Development of strategy that will positively influence the performance of the business
Applicants should have:
Prior experience of managing a team in a busy SLA/KPI focused environment
Strong leadership skills
The ability to think strategically
A proven track record of developing strong client relationships
Salary: GBP18,500
Location: Alton, Hampshire
Great opportunity to manage the delivery of services to a growing people services provider in Alton. They have seen phenomenal expansion as a result of increased investment and are now seeking a people focused Team Leader to lead and develop a team.
You will provide hands on team leadership and shape the strategic direction of services.
Applicants must have strong leadership skills with experience of leading a team in a contact centre environment (or similar).
Responsibilities will include:
Managing a customer focused team
Oversee the implementation of strategic initiatives across the team
People Management
Client engagement
Staff Training and development
Attending regular client meetings
Managing performance staff
Review and report on team performance
Development of strategy that will positively influence the performance of the business
Applicants should have:
Prior experience of managing a team in a busy SLA/KPI focused environment
Strong leadership skills
The ability to think strategically
A proven track record of developing strong client relationships