Route Controller
- Recruiter
- Anonymous
- Location
- Bristol
- Salary
- Competitive
- Posted
- 24 Jun 2017
- Closes
- 22 Jul 2017
- Sectors
- Logistics & Transport
- Contract Type
- Permanent
- Hours
- Full Time
Role Summary
Overall Purpose of Role
To support the GM with a cost effective and efficient route structure which meets the needs of the DX and provides excellent customer service levels
Essential Criteria
Main Responsibilities
-To provide accurate and detailed information relating to all route activity in an electronic version which will remain your DX route 'bible'.
-To provide a solid and reliable distribution base, working within a financially challenging, controlled and justifiable environment.
-To maintain, build and improve the C&D service to our customer base.
-To effectively carry out and record regular van audits.
-To carry out Exchange audits and communicate and record any observations and where necessary manage improvements.
-To maintain and build a professional and trustworthy relationship with the appropriate courier groups and customers while developing best practices and route structures within the business.
-Have a creative approach to challenge existing methodology and to implement improved service.
-To consider and understand the operational impact of new business and our ability to introduce it into a route structure successfully while considering cost factors and existing service levels.
-To support the implementation of best working practices within the service centre linked to the distribution process.
-To actively promote and arrange a high standard of health and safety within the site linked to the BRAC Team.
-To promote good employee relations and to effectively manage and develop the debrief function.
-To manage and control the compliance documentation for all contractors on a weekly basis.
Knowledge, Skills & Experience
-Effective interpersonal skills within a distribution and customer service environment.
-Be reliable and flexible to meet the constant changes to the business.
-A commercial awareness that maximises revenue and growth through service excellence.
-The ability to maintain, build and develop a solid working relationship with the courier group in relation to compliance.
-PC literate (MS Excel, MS Word, MS Powerpoint).
-Previous proven experience in a distribution background is required
Personal Specifications
-Excellent geographical knowledge of the region with a strong understanding of the road network.
-Good understanding of actual route activities including stops, drops and customer service expectations.
-Able to supply various cost effective distribution options to meet the needs of the business.
-To consider and recommend distribution alternatives which may be different to our existing distribution set up.
-Ability to create and maintain trust and confidentiality with all couriers and courier groups while continually looking to provide a positive working environment.
-Strong communication skills in all disciplines including written, oral, email and presentation
-Capable of hands on problem-solving, with ability to prioritise workload, generate ideas and recommend solutions
-An ability to work at a consistently high level of accuracy and be able to deliver reports on time.
-Strong interpersonal, listening, customer service and organisational skills.
-Ability to work in fast-paced environment with minimal supervision.
Why DX?
As the specialist provider of customer-driven solutions for the delivery of time sensitive, mission critical, two-man and high value deliveries, DX routinely handles goods from many etailers, high street retailers including homeware, and a wide range of items from many industry sectors including legal papers, jewellery, optical lenses, pharmacy items and high street fashion.
We think we are more than just a delivery company. We know each consignment tells a story and we know that for someone somewhere, it'll make their day or not if we fail.
It could be a passport for a ski holiday. The watch that'll make the perfect birthday gift, or the commercial contract giving a client's overseas expansion the green light
Overall Purpose of Role
To support the GM with a cost effective and efficient route structure which meets the needs of the DX and provides excellent customer service levels
Essential Criteria
Main Responsibilities
-To provide accurate and detailed information relating to all route activity in an electronic version which will remain your DX route 'bible'.
-To provide a solid and reliable distribution base, working within a financially challenging, controlled and justifiable environment.
-To maintain, build and improve the C&D service to our customer base.
-To effectively carry out and record regular van audits.
-To carry out Exchange audits and communicate and record any observations and where necessary manage improvements.
-To maintain and build a professional and trustworthy relationship with the appropriate courier groups and customers while developing best practices and route structures within the business.
-Have a creative approach to challenge existing methodology and to implement improved service.
-To consider and understand the operational impact of new business and our ability to introduce it into a route structure successfully while considering cost factors and existing service levels.
-To support the implementation of best working practices within the service centre linked to the distribution process.
-To actively promote and arrange a high standard of health and safety within the site linked to the BRAC Team.
-To promote good employee relations and to effectively manage and develop the debrief function.
-To manage and control the compliance documentation for all contractors on a weekly basis.
Knowledge, Skills & Experience
-Effective interpersonal skills within a distribution and customer service environment.
-Be reliable and flexible to meet the constant changes to the business.
-A commercial awareness that maximises revenue and growth through service excellence.
-The ability to maintain, build and develop a solid working relationship with the courier group in relation to compliance.
-PC literate (MS Excel, MS Word, MS Powerpoint).
-Previous proven experience in a distribution background is required
Personal Specifications
-Excellent geographical knowledge of the region with a strong understanding of the road network.
-Good understanding of actual route activities including stops, drops and customer service expectations.
-Able to supply various cost effective distribution options to meet the needs of the business.
-To consider and recommend distribution alternatives which may be different to our existing distribution set up.
-Ability to create and maintain trust and confidentiality with all couriers and courier groups while continually looking to provide a positive working environment.
-Strong communication skills in all disciplines including written, oral, email and presentation
-Capable of hands on problem-solving, with ability to prioritise workload, generate ideas and recommend solutions
-An ability to work at a consistently high level of accuracy and be able to deliver reports on time.
-Strong interpersonal, listening, customer service and organisational skills.
-Ability to work in fast-paced environment with minimal supervision.
Why DX?
As the specialist provider of customer-driven solutions for the delivery of time sensitive, mission critical, two-man and high value deliveries, DX routinely handles goods from many etailers, high street retailers including homeware, and a wide range of items from many industry sectors including legal papers, jewellery, optical lenses, pharmacy items and high street fashion.
We think we are more than just a delivery company. We know each consignment tells a story and we know that for someone somewhere, it'll make their day or not if we fail.
It could be a passport for a ski holiday. The watch that'll make the perfect birthday gift, or the commercial contract giving a client's overseas expansion the green light