Application Support Engineer

The Applied Intelligence division of BAE Systems delivers solutions which protect and enhance the connected world. Everything we do creates a safer future. We want to solve problems for our customers and by bringing together great minds, we can work together to make the world a safer place. About the team Our Cyber Security Managed Services (CS MS) business area delivers a range of outsourced cyber security services with a particular focus on protecting organisations that are threatened by sophisticated targeted attacks. The BAE Systems Applied Intelligence Security Operations Centre (SOC) is based on a strong 40 year heritage and monitors a varied customer base providing exposure to a wide range of security products, attack groups and cyber threats. About the role The role will primarily focus on the application layer from an administration, customisation and maintenance perspective but will also require knowledge and capability in the underlying database, infrastructure and Operating System layers. Whilst the role is based in Leeds, there will be a requirement for some travel, including occasional trips to other Applied Intelligence offices in London and Guildford. The role will require a flexible approach and some on-call working. What you'll be doing As the Application Support Engineer you'll be responsible for the efficient and effective operation of the technology platform that underpins our service. The role will require technical expertise and the ability to problem-solve incidents and problems that arise in the platform. Excellent communication skills are essential, ensuring that stakeholders are well-informed and understand of the impact of current issues. You will ensure that all components of our technology platform - whether located on-site, externally hosted or deployed to client sites - are available, secure and running efficiently to enable 24x7 service operations from our rapidly-expanding Leeds SOC. Key technologies in use within our platform are HP ArcSight and Hadoop. What we're looking for Essential: Excellent problem solving skills Linux system administration (preferable CentOS/RedHat experience) Service, customer and client focused, with excellent communication skills Familiar working within ITIL aligned-processes - Request, Incident, Problem and Change Management Experience of Supplier Management, communicating with hosting providers and software vendor support teams Ability to remain focused on resolution in real-time Use of Service Management tools such as CA Service Desk Use of Application Monitoring software such as Solarwinds Desirable: ITILv3 certification to foundation level or higher Hadoop clustering, HDFS experience ElasticSearch experience Understanding of networking technologies and troubleshooting, particularly firewalling/routing Middleware experience Database technologies such as MySQL/MSSQL/PostgreSQL Scripting languages, such as Python, Bash, Windows Batch Windows Server 2008R2 administration including management of Active Directory ArcSight/SIEM experience #AI-DICE Security Clearance is required for this vacancy. If you are not currently Security Cleared, you will need to be eligible for this and willing to go through the process. For more guidance on National Security Vetting please click here. About BAE Systems Applied Intelligence We help nations, governments and businesses around the world defend themselves against cyber crime, reduce their risk in the connected world, comply with regulation, and transform their operations. We do this using our unique set of solutions, systems, experience and processes. Our success is down to our people. The changing nature of our business means that we're constantly looking for the brightest talent to help us fulfil our ambitions. As an experienced professional, we'll entrust you with responsibility; this means that you'll have client contact, variety and support from day one. We'll encourage and support you to develop your skills and reward you as you grow. Whatever your area of expertise, you'll be much more than just a job title; you'll be an integral part of the business where your individual contribution makes a difference every day. Great minds deserve great rewards, so we also offer a very competitive salary and benefits package. Diversity and inclusion are integral to the success of BAE Systems Applied Intelligence. Staying competitive in today's global marketplace requires an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. We also welcome discussions about flexible working. Division Overview: Commercial Solutions BAE Systems has been in the business of protecting some of the world's most important assets and networks for over 100 years. We apply the same techniques, intelligence and strategy used in defending nations and governments to businesses as well. That's us - Commercial Solutions - a division of BAE Systems that specializes in providing businesses around the globe with the products and services they need to stay protected in today's connected world. We offer a broad portfolio of on premise, managed and cloud-based products and services that are proven to protect our clients againstfinancial crime and persistent cyber attackers. We aim to be a global industry-leading, cyber and financial crime products business and will do this by leveraging the BAE Systems brand and by delivering higher grade security solutions for our clients. Help us secure a connected world by being an unseen hero. Apply now and be inspired.