2nd Line Application Support Analyst
- Recruiter
- Barratt Developments
- Location
- Coalville
- Salary
- Competitive
- Posted
- 23 Jun 2017
- Closes
- 10 Jul 2017
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
Summary of Role
This role will provide application support across the organisation, adhering to best practices and following the Barratt application management methodologies. It will assist with the day-to-day management and resolution of incidents in order to restore service and assist in the root cause analysis and remediation of problems.
The successful applicant will bring broad applications knowledge, broad development experience, process analysis, understanding of business and technical requirements, some training experience and the ability to work closely with technical and business users.
What Will I Be Responsible For?
Providing application support and maintenance including daily checks, minor fixes or changes and minor application upgrades / patches (as well as documentation management) for specialist, COTS and custom applications Primary support of the internally developed suite of LANSA desktop, tablet and smartphone applications Managing incidents according to pre-defined SLA's Managing service to customers (incidents) Supporting the Problem Manager in root cause analysis and remediation of identified problems in applications Managing the lifecycle of applications, including installation, maintenance and decommissioning As part of systems testing and implementation, support service readiness and acceptance efforts Supporting the service transition team (including document reviews) during release management and new service introductions Supporting the Service / Help Desk in day-to-day end-user assistance and event management, including Incident troubleshooting and resolution Supporting the Server and Desktop Support and Maintenance team in providing telephony and mobile devices deployment, support and maintenance Supporting the acceptance, approval and fulfilment of provisioning request Managing and maintaining the security services and applications for Security Operations Ensuring all services comply with quality assurance and control specifications Support testing Providing on-call support as required Assisting directly with 1 st line service desk volumes if necessary.
Personal Characteristics/Qualifications/Experience
Primary degree in computer sciences or equivalent Experience assisting solution research and development for new and unknown issues Can assess work prioritisation to enhance customer satisfaction Proven experience working in an application maintenance/support environment Experience of working in a service oriented environment
What about the Benefits Package?
Competitive base salary
Bonus scheme
25 days holiday with additional days awarded based on service beyond 3 years
Choice of Flexible Benefits
Money Purchase Pension scheme
Life Cover
Salary: . Date posted: 23/06/2017
This role will provide application support across the organisation, adhering to best practices and following the Barratt application management methodologies. It will assist with the day-to-day management and resolution of incidents in order to restore service and assist in the root cause analysis and remediation of problems.
The successful applicant will bring broad applications knowledge, broad development experience, process analysis, understanding of business and technical requirements, some training experience and the ability to work closely with technical and business users.
What Will I Be Responsible For?
Providing application support and maintenance including daily checks, minor fixes or changes and minor application upgrades / patches (as well as documentation management) for specialist, COTS and custom applications Primary support of the internally developed suite of LANSA desktop, tablet and smartphone applications Managing incidents according to pre-defined SLA's Managing service to customers (incidents) Supporting the Problem Manager in root cause analysis and remediation of identified problems in applications Managing the lifecycle of applications, including installation, maintenance and decommissioning As part of systems testing and implementation, support service readiness and acceptance efforts Supporting the service transition team (including document reviews) during release management and new service introductions Supporting the Service / Help Desk in day-to-day end-user assistance and event management, including Incident troubleshooting and resolution Supporting the Server and Desktop Support and Maintenance team in providing telephony and mobile devices deployment, support and maintenance Supporting the acceptance, approval and fulfilment of provisioning request Managing and maintaining the security services and applications for Security Operations Ensuring all services comply with quality assurance and control specifications Support testing Providing on-call support as required Assisting directly with 1 st line service desk volumes if necessary.
Personal Characteristics/Qualifications/Experience
Primary degree in computer sciences or equivalent Experience assisting solution research and development for new and unknown issues Can assess work prioritisation to enhance customer satisfaction Proven experience working in an application maintenance/support environment Experience of working in a service oriented environment
What about the Benefits Package?
Competitive base salary
Bonus scheme
25 days holiday with additional days awarded based on service beyond 3 years
Choice of Flexible Benefits
Money Purchase Pension scheme
Life Cover
Salary: . Date posted: 23/06/2017