Diamond Cash Management Executive

Customer Service Executive - Diamond Cash Management

As a Barclays Customer Service Executive within the Diamond Cash Management Team, you will provide first class service to the banks highest valued and most profitable UK corporate clients. You will be accountable for managing a dedicated portfolio of clients, whilst utilising specialist knowledge across a wide range of products and providing exceptional customer service. Exceling in this positon may also lead to other opportunities including the mentoring and training of others in your team.

About us:

Working from our office at Gadbrook Park, Northwich, you will join us at an exciting time as we drive change in the market to become the digital leader and 'go-to' bank.. You will help our customers get the best that Barclays has to offer, and you'll get the same in return. We're not just talking about valuable benefits like great bonus potential, private healthcare, childcare savings, and a huge range of employee discounts. You'll also enjoy a unique company spirit that believes in giving people the freedom to do a great job today, and the support to reach their biggest ambitions in the future.

As a Customer Service Executive, your main responsibilities will include:

• Managing a dedicated portfolio of clients using in-depth specialist knowledge across a range of supported products.

• Proactively speaking to clients to update them with progress of outstanding cases.

• Turning client dissatisfaction around by either resolving or identifying system/process enhancements.

• Ensuring all call documentation is complete, accurate, concise, detailed, and legible and escalated to the correct area for further resolution if required.

• Providing role model behaviours and acting as a mentor to other advisors.

• Hosting and participating with onsite client and colleague visits.

As a Customer Service Executive, your skills and experience will include:

• First class customer service skills with the ability to adapt to change.

• A proactive focus towards query resolution and ability to analyse the root cause, to prevent future queries.

• Organisational and planning skills.

• A desire to learn and progress.

• It is preferred (but not essential) that you also have an understanding of BACSTEL-IP/Barclays.Net and payment processes - i.e. 3-day BACS processing cycle, FX deals, etc.

The Benefits:

Our customers deserve the best. The same goes for our people. That's why at Barclays you'll receive a range of benefits including a competitive salary, flexible hours and all the tools, technology and support to help you become the very best you can be.

Our Culture:

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees. Simply put, success is not just about what you achieve, but about how you achieve it.

Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.

Diversity:

At Barclays, we recruit based on merit and are committed to promoting diversity throughout our organisation.

We will consider applications from job share applicants

Ready to apply?

There are up to five stages to our application process:

1. Application: On your application we'll ask for information like your contact details, education and work experience. You'll also be required to upload a CV, so it's a good idea to have it ready.

2. Online Assessment: We'll then ask you to complete an online assessment exercise which we will send to you via email. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail.

3. Application Review: We will review your application along with your responses to the online assessment exercise. Depending on the type of role you are applying for, we may contact you to arrange a brief telephone interview to discuss your experience in more detail.

4. Interview: If your application is progressed, we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot.

5. Outcome: We will keep you updated throughout the process. If you attend an interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome.

Visit our website for tips and advice on each stage or click below to apply now.

We encourage applicants to apply as early as possible in the recruitment period. Barclays recruitment periods can and may vary. We reserve the right to remove this advert during the recruitment process.

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Salary: . Date posted: 25/05/2017