Customer Service Consultant

Customer Service Consultant - Consumer Division

Wilmslow

Salary: from GBP15,500 - GBP17,000 pa + benefits (Annual bonus, 28 days holiday + bank holiday, Onsite gym + pension + flex benefits)

Royal London is the largest mutual life, pensions and investment company in the UK, with Group funds under management of GBP100 billion. Group businesses provide around 9.1 million policies and employ 3,253 people. (Figures quoted are as at 31 December 2016).

Founded as a Friendly Society in a London coffee shop in 1861, Royal London started out with the aim to help people avoid the stigma of a pauper's grave. Since then we have been helping people help themselves and are committed to delivering the best value for customers and putting members first.

We have a new opportunity for a Customer Services Consultant to join our Consumer division based in Wilmslow.

The main purpose is to support both new and existing customers by providing exceptional service, dealing with telephone calls and any other administration work, as required.

Responsibilities:

• Dealing with all incoming calls, logging call queries and necessary actions.
• Making sure that we meet and exceed our customers expectation, building and maintaining effective relationships
• Problem solving and escalating issues to team managers as necessary.
• Accurate maintenance of client files and data.
• Continuously review the customer experience and suggest ideas for improvement.
• Process management duties and responsibilities.

Skills, Qualifications & Experience:

• Experience within customer services or administrative support role would be ideal
• A polite and professional telephone manner.
• Accurate data entry skills.
• Ability to work under pressure to meet deadlines.
• Excellent communication skills.
• Commitment to the customer experience.
• Positive attitude with a willingness to learn.
• Flexibility to cover shifts as necessary, as you will work on a shift rota involving some weekday evening working, weekends and bank holidays.

Hours: 35 hours per week over 5 days working on a shared rota with between 8am and 7pm. And some Saturday, Sunday and bank holiday work.

Please apply now.

For any further queries regarding the role, please contact.