Japanese speaker Passenger Services Agent
- Recruiter
- Kerr Recruitment
- Location
- London
- Salary
- 20000.00 - 30000.00 GBP Annual + benefits
- Posted
- 23 Jun 2017
- Closes
- 30 Jun 2017
- Sectors
- Multi lingual
- Contract Type
- Permanent
- Hours
- Full Time
Japanese speaker Passenger Services Agent
Salary GBP21k-GBP30k + Benefits
Full time
Heathrow Airport
37.5 hours per week - shifts rota and weekends
No night shifts
Our client is an extremely well known company within the travel/airline sector based in Heathrow Airport.
What you would do:
- Welcome the passengers and ensure a positive experience for them.
- Check-In passengers ensuring security compliance and document checks are carried out accurately
- Book and amend itineraries and handle general ticket enquiries
- Special Services, arrange meet and greet for VIP's
- Departure Flight preparation, seat planning
- Arrival Flight preparation and Departure Gate reconciliation
- Monitor flight status to take necessary action including connection flights
- Lost & Found enquires, Baggage Services
- General Office housekeeping and tasks
Requirements:
- Fluent English
- Fluent Japanese is a MUST
- Having a step forward approach to customer service, help and reassure passengers to the highest level while handling any pertaining questions related to flight handling
- Computer literate (MS Word and Excel) and willingness to learn new ones.
- Able to work at Heathrow Airport on a rota including weekends.
Please note:
* If you have not been contacted within 2 working days, unfortunately your application has not been successful on this occasion.
* We accept spontaneous applications via email - do not hesitate to send us your CV stating what kind of role you would be looking for.