Support Services Engineer - Tier I Windows, Linux, SQL, Troubleshootin

Support Services Engineer - Tier I

We have an awesome opportunity to join our world class support team here at LogRhythm as a Support Services Engineer. Now in case you haven't heard of who we are LogRhythm is a leader in Threat Lifecycle Management, and we empower organizations around the globe to rapidly detect, respond to, and neutralize damaging cyber threats.

Now we know we rock but don't just take our word for it, LogRhythm has been recognised as a leader in Gartner's Magic Quadrant for SIEM and we have received SC Labs Recommended rating for SIEM and UTM for 2017 and won Best SIEM in SANS Institutes Best of 2016 Awards .

This is an opportunity for someone who is eager to learn, is passionate, and excited to immerse themselves within the forever expanding industry that is IT security.

Our Support Services team have tripled in size over the past 12 months and we are yet again looking to bring on board a new member of the team to support our enterprise customers utilizing our security intelligence platform.

Joining LogRhythm as a Support Services Engineer Tier I can lead to many great things, and progression is important to us and those that excel in the Support Services Engineer position may grow into other roles within LogRhythm including: Technical Support Tier II, III, Principal, Professional Services Consultant, Labs among other opportunities. The primary function for this role is to provide technical support to LogRhythm's customers.

Key responsibilities will include but not limited to:

• Work as single point of customer contact for technical and support issues, facilitating cross-functional solutions to issues.
• Deliver post-sales support and solutions to the LogRhythm customer base while serving as an advocate for customer needs.
• Resolve post-sales technical customer inquiries via phone and electronic means, as well as non-technical questions regarding the use of and troubleshooting for our software.
• Drives resolution of technical support issues, including personally handling and providing technical guidance to internal teams.
• Maintains comprehensive technical knowledge of all relevant product customizations in use at customer sites.
• Proactively monitors and updates customers regarding technical needs/issues/opportunities

Experience with the technologies such as:

• Experience in troubleshooting enterprise deployed technologies
• Networking experience in administration and/or configuring of Routers, Switches, Firewall devices
• Previously worked with Windows SQL Server & Linux
• Understanding of installing and working with Windows Server operating system
• Able to interpret questions, identify problems, and propose solutions
• Working knowledge of Windows AD Domain security and audit policies
• Solid understanding of TCP/IP protocols and routing
• Experience with logging systems highly desirable (ie, Syslog, Windows Event Log) would be highly advantageous
• Able to interpret questions, identify problems, and propose solutions

In return you will be offered a generous basic salary, company benefits scheme which includes medical, dental, 6% employer contributed pension plan, quarterly bonus plans, and professional accreted training.

Culture is a big deal here at LogRhythm. We are a high intensity, passionate, hardworking, business combined with enjoy what we do attitude and having a blast while we do it.

You can enjoy our breakfast club Monday's, free lunch Wednesdays, fresh fruit/snacks/cold drinks throughout the week and even join in our evening games nights or for something a little more active you can go in-door rock climbing one evening with the team.

If you feel the above challenge is for you then apply today and do not hesitate to contact Randall Otto- Recruitment Manager - EMEA & APJ to discuss the opportunity in further detail.