Trainee Night Manager

An exciting role has arisen for a Trainee Night Manager with an industry leading distribution organisation in Crawley.

Overall Responsibilities

Manage the resources available in order to achieve accurate packing, and accurate and timely delivery of the Newspaper and Magazine product, within the agreed budgets.

Within agreed Key Performance Indicators, (KPI's):

• To maintain an efficient, cost effective transport service and to meet legal, operating and customer service requirements.
• Accurate receipt and input of information of newspapers received.
• Accurate packing of all newspaper and magazine product productively.
• Management of retailer claims to minimize waste.
• Operates within agreed location budgets.

Principal Accountabilities and Responsibilities

• Preparing for and attending all relevant senior management meetings at the Group House
• Preparing all relevant management information for publishers along with internal reports.
• Ensuring a professional hand-over takes place between each shift
• Setting goals for team members and ensuring these are achieved.
• To have a working PDP or DAP in place.
• Identifying potential in the team and ensures relevant development plans are in place in line with the Talent Management Strategy.
• Identifying poor performance and taking appropriate action.
• Training and coaching all employees within the team
• Planning the likely volumes and resource requirements for the week ahead.
• Auditing all processes regularly to ensure compliance.
• Liaising with publishers and third party distributors.
• Liaising with Customer Services to obtain feedback on service levels.
• Ensuring all standard operating practices are adhered to.
• Ensuring that Company health, safety and security standards are maintained.
• Performing health and safety risk assessments, and quarterly Audits
• Maintaining high standards of housekeeping at all times.
• Ensuring all staff are aware of their own performance and that of the location.
• Covering for other members of the Management Team within the Group when required to do so.
• Ensuring customer documentation is dispatched accurately
• Claims management

Knowledge and Skills:

• Training that is tailored to you
• Opportunities for progression throughout the business
• Must be able to travel to other locations with the business

About You:

• Ability to delegate effectively and prioritise tasks
• Ability to spot and solve problems in a proactive way
• Ability to influence others and convey difficult messages
• Ability in identifying new ways of working and improvements
• Customer focussed approach to service
• Ability to manage conflict and challenge assertively
• Ability to work as part of a team in order to ensure deadlines are achieved

Competencies:

Essential

• Previous experience of managing or supervising a team
• Previous experience of training and developing team members
• Awareness of health and safety standards
• Experience of setting and achieving KPI's