Business Readiness Trainer
- Recruiter
- Resource Management
- Location
- Wilmslow
- Salary
- 32000.00 GBP Annual
- Posted
- 22 Jun 2017
- Closes
- 28 Jun 2017
- Sectors
- Accountancy
- Contract Type
- Permanent
- Hours
- Full Time
Salary up to GBP32,000 subject to relevant experience + excellent employer benefits
Wilmslow
18 Month Fixed term contract.
We are currently recruiting on behalf of the UK's largest mutual pensions, insurance and investment company who are looking for a Business Readiness Trainer to join their Group Customer Service function in Wilmslow.
The main purpose of this role is to support a portfolio of business change programmes by delivering effective training to relevant employees that ensures the smooth implementation and adoption of these initiatives.
We require a flexible candidate with experience and knowledge of successful training delivery. While they are flexible on the type of training background you may have, experience in an operational business environment is essential along with an understanding of change processes.
This is a great opportunity in which to further develop your training skills in a professional and dynamic business setting.
Responsibilities:
- Seamless delivery of training into Group Customer Services, translating jargon into digestible language
- Work closely with proposition, project and customer service teams to define, agree and support delivery of training requirements
- Manage a mixture of high profile, fast paced training programmes and projects
- Ensure training delivery compliance with standard operating practices
- Drive lessons learnt activity post delivery
- Identify and champion continuous improvement of training for Group Customer Service teams
Skills, Qualifications & Experience:
- Experience in training delivery and understanding of training techniques
- Exposure to service management environments, ideally at Team Lead/Management level
- Excellent communication and engagement skills, with the ability to translate complex issues and information into simple, key messages and deliver them in creatively in a variety of communication styles
- Proven experience of working cross functionally and building sustainable and effective working relationships with a variety of stakeholders and colleagues
- Pro-active, personal drive and enthusiasm
- Strong planning, organisation and administration skills
- Experience of identifying and managing risk
To apply, please use the 'Apply Online' link below.