Systems Analyst & User Support Specialist 

Systems Analyst & User Support Specialist 
Stoneleigh Park, Nr Coventry, Warwickshire
£26,000 - £28,000 Plus Free Parking, Pension, Childcare Vouchers, 25 Days’ Holiday + Bank Holidays 

If you’re a customer-focused IT professional seeking your next challenge, this is a superb opportunity to build on your existing technical expertise with a leading business. 

Located in Stoneleigh Park near Coventry, Warwickshire, Lantra is a successful commercially focused charity, providing high quality training and qualification products for skills and workforce development in land-based industries. With a staff of over ninety people and a turnover of £7m, we up-skill more than 85,000 people each year and work with businesses and other stakeholders to create innovative skills solutions. 

Now, we’re looking for a Systems Analyst & User Support Specialist to join our team and become an expert user of our customer-facing systems. 

Fostering an innovative and progressive culture, Lantra supports both individuals and companies to achieve personal and business growth. 

As a Systems Analyst & User Support Specialist, you will ensure that customers and staff are able to make the most of Lantra’s systems. 

Specifically, you will manage and support the following systems: 

- Quartz – used to process and fulfil orders, manage quality assurance processes and includes the CRM 
- XAMS – online assessment systems 
- Abby – optical scanning software   

Providing a personable, professional service, you’ll respond to users’ queries and ensure that any issues are resolved in a timely manner. You will make sure that the online ordering and invoicing processes are working effectively and carry out regular checks to ensure the integrity of data. 

Additionally, you will produce a range of reports, contribute to continuous improvement initiatives and liaise with our systems provider to ensure that changes are successfully implemented. 

Interested? To be considered, you will need experience of the following: 

- Supporting and maintaining technology solutions
- Microsoft Report Builder or similar report writing applications 
- Translating the needs of non-technical users into technical system requirements 
- Working in a customer service environment to support both internal and external customers 

Organised and diligent, as a Systems Analyst & User Support Specialist, you’ll have strong communication skills and a pragmatic approach to problem-solving. 

To apply for the role of Systems Analyst & User Support Specialist, please apply via the button shown. 

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. 

Additional Keywords: Systems Analyst & User Support Specialist, IT Support Analyst, System Support Engineer, Service Desk Support Analyst, Technical Support Analyst, Helpdesk Support Advisor, IT Support Engineer, IT.