Second Line Application Support Engineer- National Security - London

The Applied Intelligence division of BAE Systems delivers solutions which protect and enhance the connected world. Everything we do creates a safer future.
We want to solve problems for our customers and by bringing together great minds, we can work together to make the world a safer place.

This exciting new role of Senior Second Line Application Engineer will involve establishing and leading of a team of Second Line engineers to support a number of complex applications for a London based client. This support includes performing the following standard ITIL processes in line with agreed Service Levels:
Service Level Management; Incident Management; Problem Management; Change Management; Service Continuity Management; Routine IT Operations; Configuration Management; Security Management; Release and Deployment Management; Request Fulfilment; Performance and Capacity Management; Continual Service Improvement.
Alongside the role of Senior Second Line Application Engineer, this role includes being the SME for the bespoke applications. This will include establishing a deep understanding of the application, including its architecture, build, and integration.
The Senior Second Line Support Engineer will be responsible for ensuring the stability, performance and availability of the agreed applications to the client thereby enabling the value of the service to be realized.
Close co-ordination with internal stakeholders such as the Third Line Lead, focusing on complex problem management and software change, will be required to ensure a seamless delivery. In addition, operating in a customer facing role and regularly meeting with senior users and senior service stakeholders to ensure business value and benefit.

Skills and experience required
Oracle SQL; SharePoint 2013; Scripting experience (e.g. BASH, PowerShell etc.); Experience of supporting Java based applications; Experience of supporting applications running in Oracle WebLogic Server; Experience with both Windows and RHEL Operating Systems; Experience in managing a team of resources to support applications using the ITIL v3 Service Management Framework to an external client; Excellent communication, co-ordination and leadership skills; Has a good understanding of technologies and equipment that facilitate support engineering methods; Able to grasp business context how service operates and influence business adoption; Produce innovative solutions to complex problems; Provides supervision within areas of particular expertise; Provides advice on support regimes to wider project team and influences the support model for new services.
Skills and experience desirable
Experience with Oracle WebLogic Server Administration; Experience of supporting BPEL applications; Foundation, Intermediate or Advanced ITIL Certification; Experience using Service Management tools such as SCCD, Remedy or ServiceNow; Atlassian Jira; Active Directory; XML.

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Security Clearance is required for this vacancy. If you are not currently Security Cleared, you will need to be eligible for this and willing to go through the process. For more guidance on National Security Vetting please click here.

About BAE Systems Applied Intelligence:
We help nations, governments and businesses around the world defend themselves against cyber crime, reduce their risk in the connected world, comply with regulation, and transform their operations. We do this using our unique set of solutions, systems, experience and processes.

Our success is down to our people. The changing nature of our business means that we're constantly looking for the brightest talent to help us fulfil our ambitions. As an experienced professional, we'll entrust you with responsibility; this means that you'll have client contact, variety and support from day one.

We'll encourage and support you to develop your skills and reward you as you grow. Whatever your area of expertise, you'll be much more than just a job title; you'll be an integral part of the business where your individual contribution makes a difference every day. Great minds deserve great rewards, so we also offer a very competitive salary and benefits package.

Diversity and inclusion are integral to the success of BAE Systems Applied Intelligence. Staying competitive in today's global marketplace requires an organisational culture where employees with varying perspectives, skills, life experiences and backgrounds - the best and brightest minds - can work together to achieve excellence and realise individual and organisational potential. We also welcome discussions about flexible working.

Division Overview: UK Services
UK Services delivers IT Services and Consultancy to Applied Intelligence clients based primarily in the UK. We divide our clients into 3 market segments; National Security, Government and Enterprise Services. We differentiate ourselves through recognised expertise in Data, Security, Digital Media and Business Solutions.

Help us secure a connected world by being an unseen hero. Apply now and be inspired.

Salary: . Date posted: 21/06/2017