Customer Service Advisor/ Safeguard Officer - Edinburgh Gyle

The Safeguard Team Officer role is based within the Safeguard Department in Edinburgh Contact Centre.

You don't have to look far to reach your full potential. You can deliver your greatest performance just off the South Gyle Broadway.

Working as Customer Service Representative within our Safe Guard team in our Edinburgh contact centre, you will be playing a key role in protecting our customer's money and savings from financial crime and fraud through written and verbal communication. Keeping the customer updated at all times is essential.

Our dedicated contact centre is open 7am-8pm (Mon-Fri) and 9am-4pm Saturday your working week will be 35 hours with shifts compressed into 4 days between Monday and Saturday

When you join our team, from day one you'll have access to a competitive benefits package, including:
A discretionary annual bonus Bupa healthcare for you and your family worth up to GBP700 A market-leading employer pension contribution of up to 17% * Life assurance (4 x base salary) Group Income Protection of 60% of salary if you are unable to work following absence of over 26 weeks** 28 days' holiday, plus 8 public and bank holidays - with the option to purchase up to an additional 5 days My Choice - our flexible benefits scheme The opportunity to participate in HSBC Group Share Plans; Sharesave and Share Incentive Plan
On a day to day basis you will:
Manage cases including completing KYC (Know Your Customer) checks and Identification and Address verification remediation- this will involve proactive out bound calling to clarify and obtain customer information and validation of supporting documentation. Deliver a superior customer service at all times by building relationships based on trust and integrity Own and resolve issues, through judgement and ownership, by case managing end to end and ensuring all cases are robustly assessed. Ensure the fair treatment of our customers is at the heart of everything we do. Use your judgement to consider complaints objectively on behalf of the bank and customer Listen to customers to understand their needs and working with them to address their concerns.
Qualifications

To be successful in this role you should meet the following requirements:
Experience in a relevant environment, i.e. Customer Services, Financial Services, Contact centre or Complaints. A track record of gaining an understanding of customers' needs and delivering excellent customer service Strong professional communication skills, both oral and written, with experience of adapting your style and approach to the audience and message to be delivered. Experience of working with rules and regulations
We're passionate about you and career progression, we will ensure you go through a really thorough induction programme during your first 3 weeks. However, the training doesn't stop there, being part of our safeguard team, this is a great opportunity for you to develop your customer service and administration skills within our busy and dynamic contact centre, if you have the drive and determination to progress we will support you. This could be the start of your career within our Anti-money laundering department

Does this sound like you? If so apply today to join HSBC, a truly global organisation, and start your journey.

*Pension core contribution of 10% on first GBP20,100 of pensionable salary and 9% on any remaining salary over GBP20,100 plus 7% matching contributions

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Plc.

Salary: . Date posted: 28/04/2017